Dell B5460DN Hardware and internal option problems, Printer display is blank, Sheet tray problems

Troubleshooting 191

Printer display is blank

	Action	Yes	No
	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?
	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		technical support.
	Do Please wait and Ready appear on the printer display?
Hardware and internal option problems
2100-sheet tray problems
	Action	Yes	No
	Step 1	The problem is solved.	Go to step 2.

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

•Check if the paper or specialty media meets specifications and is not damaged.

bInsert the tray properly.

Note: Press the paper stack down while inserting the tray.

Does the tray operate properly?

Step 2 The problem is solved. Go to step 3.

Turn off the printer, then wait about 10 seconds, and then turn it back on.

Does the tray operate properly?
Step 3	Go to step 4.	For more information,
Print a menu settings page, and then check if the tray is listed in the		see the setup sheet
		that came with the
Installed Features list.
		2100-sheet tray.
Note: If the tray is listed in the menu settings page, but paper jams
when it enters or exits the tray, then it may not be properly installed.
Is the tray listed in the menu settings page?