Dell B5460DN manual Shadow images appear on prints, Troubleshooting 215

Troubleshooting		215
Action	Yes	No
Step 2	Contact technical	The problem is solved.
a Replace the fuser if the distance between the defects is equal to either	support.
of the following:
• 94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b Resend the print job.
Do repeating defects still appear on prints?

Shadow images appear on prints

A BC D AB CD A BC D AB CD

Leading edge

	Trailing edge
Action		Yes	No
Step 1		Go to step 2.	Load paper with the
Load paper with the correct paper type and weight in the tray.			correct paper type and
			weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2		Go to step 3.	Change the paper
From the printer control panel, set the paper type and weight in the Paper			loaded in the tray to
			match the paper type
menu to match the paper loaded in the tray.
			and weight specified in
Is the tray set to the type and weight of the paper loaded?			the tray settings.
Step 3		Go to step 4.	The problem is solved.
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Step 4		Contact technical	The problem is solved.
Replace the imaging unit, and then resend the print job.		support.
Do shadow images still appear on prints?