Troubleshooting

 

193

 

 

 

Action

Yes

No

 

 

 

Step 4

The problem is solved.

Contact technical

a Check if the internal option is selected.

 

support.

It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 35.

bResend the print job.

Does the internal option operate correctly?

Internal print server does not operate correctly

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Check if the internal

 

Reinstall the internal print server.

 

print server is

 

 

supported by the

 

a Remove, and then install the internal print server. For more

 

 

 

printer.

 

information, see “Installing an Internal Solutions Port” on page 19.

 

 

 

Note: An internal print

 

b Print a menu settings page, and then check if the internal print server

 

 

 

server from another

 

is listed in the Installed Features list.

 

 

 

printer may not work

 

 

 

 

Is the internal print server listed in the Installed Features list?

 

with this printer.

 

 

 

 

 

 

 

 

Step 2

The problem is solved.

Contact technical

 

Check the cable and the internal print server connection.

 

support.

 

 

 

 

Use the correct cable, and then check if it is securely connected to the

 

 

 

internal print server.

 

 

 

Does the internal print server operate correctly?

 

 

 

 

 

 

Tray problems

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aOpen the tray and do one or more of the following:

Check for paper jams or misfeeds.

Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

If you are printing on customsize paper, then make sure that the paper guides rest against the edges of the paper.

Make sure the paper is below the maximum paper fill indicator.

Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

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Dell B5460DN manual Internal print server does not operate correctly, Tray problems, Troubleshooting 193