Dell B5460DN manual Contacting technical support, Troubleshooting 223

Troubleshooting			223
	Action	Yes	No
	Step 4	Go to step 5.	Tighten the cable
	Make sure the cable connections to the printer and print server are secure.		connection.
	For more information, see the setup documentation that came with
	the printer.
	Are the cable connections to the printer and print server secure?
	Step 5	Go to step 6.	Contact your system
	Temporarily disable the Web proxy servers.		support person.
	Note: Proxy servers may block or restrict you from accessing certain
	Web sites including the Embedded Web Server.
	Are the Web proxy servers disabled?
	Step 6	The problem is solved.	Contact technical
	Access the Embedded Web Server again by typing the correct IP address		support.
	in the address field.
	Did the Embedded Web Server open?

Contacting technical support

When you call technical support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and the service tag number or express service code. For more information, see the label at the back of the printer. The service tag number is listed on the menu settings page.

For more information, check the Dell Support Web site at http://support.dell.com.