Users Guide
May
Contents
Understanding printer menus
Saving money and the environment
Securing the printer
Managing the printer 149
Troubleshooting 172
Maintaining the printer 137
Clearing jams 152
Contents
222
Safety information
Safety information
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Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Software and Documentation CD
Printer configurations
Basic model
Fully configured model
Using the printer control panel
Use
Indicator light
Printer status
Sleep button light Printer status
Accessing the controller board
Additional printer setup
Installing internal options
Available internal options
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Additional printer setup
Installing a memory card
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Installing an Internal Solutions Port
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Page
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Installing an optional card
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Installing a printer hard disk
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Page
Page
Removing a printer hard disk
Installing hardware options
Order of installation
Installing optional trays
Attaching cables
Organizing the cables
Setting up the printer software
Installing the printer software
Close all open software programs
Updating available options in the printer driver
Using the Internet
Click Update Now ‑ Ask Printer
For Windows users
Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
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Click Settings Network/Ports Wireless
From the printer control panel, navigate to
Follow the instructions on the printer display
Click Properties Ports tab
Setting up serial printing
Settings Reports Menu Settings
Verifying printer setup
Printing a menu settings
Click Continue Finish
Printing a network setup
Settings Reports Network Setup
Settings Paper Menu Paper Size/Type
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
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One ‑sided printing
Two ‑sided printing
Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Loading A5‑size paper
Pull up and slide the width guide to the position for A5
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
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Page
ABC
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Loading the multipurpose feeder
Pull down the multipurpose feeder door
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Two ‑sided printing
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Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Assigning a custom paper type
Click Settings Paper Menu Custom Types
Assigning a custom paper type name
Type a name for the paper type, and then press
Settings Paper Menu Custom Types
Tips on using envelopes
Using specialty media
Tips on using card stock
Paper and specialty media guide
Paper characteristics
Tips on using labels
Tips on using transparencies
Weight
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Supported paper sizes, types, and weights
Paper types and weights supported by the printer
Storing paper
Paper sizes supported by the printer
Paper type 550 ‑sheet tray
Multipurpose feeder Duplex
Paper sizes, types, and weights supported by the finishers
Paper and specialty media guide
60-90 g/m
Executive Letter Legal Folio Statement Universal Envelopes
Plain Paper 90-176 g/m
Card Stock 163 g/m
Envelope 105 g/m
Polyester 220 g/m
Bond 90-176 g/m
Letterhead 90-176 g/m
Printing
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing a document
Printing from a flash drive
Settings Print Settings Quality Menu Toner Darkness
Adjust the toner darkness, and then press
Supported flash drives and file types
Printing from a flash drive
Storing print jobs in the printer
Settings Security
Printing confidential and other held jobs
Confidential Print select the print job type
Printing confidential and other held jobs
Canceling a print job
Printing information pages
For Macintosh users
Menus list
Default Source menu
Understanding printer menus
Paper menu
Paper Size/Type menu
Tray x Size
Tray x Type
MP Feeder Size
MP Feeder Type
Manual Envelope Size
Manual Paper Size
Manual Paper Type
Manual Envelope Type
Configure MP menu
Substitute Size menu
Paper Texture menu
Bond Texture
Labels Texture
Vinyl Labels Texture
Envelope Texture
Paper Weight menu
Paper Loading menu
Vinyl Labels Loading
Recycled Loading
Labels Loading
Bond Loading
Universal Setup menu
Custom Types menu
Feed Direction
Bin Setup menu
Configure Bins
Output Bin
Reports menu
Reports menu
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Network Buffer
PS SmartSwitch
NPA Mode
Job Buffering
To access the menu, navigate to either of the following
Network Card menu
UseTo
TCP/IP menu
Network/Ports Network x Network x Setup Wireless
Wireless menu
To access the menu, navigate to
IPv6 menu
AppleTalk menu
Standard USB menu
Set Zone
ENA Address
Parallel x menu
USB Buffer
ENA Netmask
Parallel Buffer
Serial x menu
Understanding printer menus 100
Understanding printer menus 101
Serial Buffer
Baud
Understanding printer menus 102
Robust XON
Data Bits
Smtp Setup menu
Understanding printer menus 103
Confidential Print menu
Miscellaneous Security Settings menu
Security menu
Understanding printer menus 104
Disk Wiping menu
Understanding printer menus 105
Security Audit Log menu
Set Date and Time menu
Understanding printer menus 106
General Settings menu
Settings menu
General Settings
Understanding printer menus 107
Understanding printer menus 108
Understanding printer menus 109
Alarms
Timeouts
Output Lighting
Understanding printer menus 110
Error Recovery
Print Recovery
Understanding printer menus 111
Print Settings menu
Flash Drive Menu
Understanding printer menus 112
Understanding printer menus 113
Understanding printer menus 114
Print Settings
Setup menu
Understanding printer menus 115
Download Target
Finishing menu
Understanding printer menus 116
Resource Save
Understanding printer menus 117
Separator Source
Run Stapler Test
Understanding printer menus 118
Staple Job
Offset Pages
Quality menu
Job Accounting menu
Understanding printer menus 119
Understanding printer menus 120
Utilities menu
Understanding printer menus 121
XPS menu
PostScript menu
Understanding printer menus 122
PCL Emul menu
Understanding printer menus 123
Understanding printer menus 124
Tray Renumber
Html menu
Understanding printer menus 125
Image menu
Understanding printer menus 126
Help menu
Understanding printer menus 127
Menu item Description
Saving money and the environment
Saving paper and toner
Saving energy
Settings Settings General Settings Quiet Mode
Click Settings General Settings Eco‑Mode
Select a setting
Reducing printer noise
Settings Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Settings General Settings Timeouts
Saving money and the environment 130
Click Settings General Settings Sleep Button Settings
Using Hibernate mode
Adjusting the brightness of the printer display
Settings Settings General Settings
Click Settings General Settings
Recycling
Recycling Dell products
Statement of Volatility
Using the security lock feature
Securing the printer
Securing the printer 133
Erasing non‑volatile memory
Back Exit Config Menu
Erasing volatile memory
Disposing of a printer hard disk
Using the Embedded Web Server
Configuring printer hard disk encryption
Using the printer control panel
Click Settings Security Disk Encryption
Disk Encryption Enable
Finding printer security information
Maintaining the printer
Cleaning the printer
Cleaning the printer
Estimated number of remaining pages
Maintaining the printer 138
Checking the status of parts and supplies
Emptying the hole punch box
Status/Supplies View Supplies
Ordering supplies
Ordering supplies using the Supplies Ordering Utility
Click Settings Print Settings Supply Notifications
Maintaining the printer 139
Dell Printer Home Maintenance Order supplies
Ordering supplies using Printer Home
Ordering a maintenance kit
Storing supplies
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 141
Page
Replacing the imaging unit
Maintaining the printer 143
Page
Replacing a staple cartridge
Moving the printer
Before moving the printer
Page
Moving the printer to another location
Shipping the printer
Maintaining the printer 148
Managing printer messages
Accessing Status Monitor Center
Managing the printer
Checking the virtual display
Click the Copy Printer Settings
Modifying confidential print settings
Copying printer settings to other printers
Click Printer Settings
Restoring factory default settings
Managing the printer 151
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 152
Allow the paper to enter the optional mailbox bins properly
Source Printing Orientation
Understanding jam messages and locations
Use recommended paper
Clearing jams 155
Jam location Printer message What to do
‑page jam, lift front cover to remove cartridge
Clearing jams 156
Page
‑page jam, open upper rear door
‑page jam, remove standard bin jam
‑page jam, open upper and lower rear door
Page
Page
‑page jam, remove tray 1 to clear duplex
Clearing jams 162
‑page jam, open tray x
Clearing jams 163
‑page jam, clear manual feeder
Clearing jams 164
Clearing jams 165
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Clearing jams 167
Clearing jams 168
Clearing jams 169
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Troubleshooting
Understanding the printer messages
Change paper source to paper size load orientation
Troubleshooting 173
Change paper source to custom type name load orientation
Check tray x connection
Close front door
Configuration change, some held jobs were not restored
Close door or insert cartridge
Complex page, some data may not have printed
Disk must be formatted for use in this device
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk near full. Securely clearing disk space
Incorrect paper size, open paper source
Incompatible output bin x
Incompatible tray x
Insert hole punch box
Troubleshooting 177
Install bin
Install Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to collate job
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Load staples
Load paper source with paper size orientation
Troubleshooting 179
Load paper source with custom type name orientation
Load paper source with paper type paper size orientation
Load Manual Feeder with custom type name orientation
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Load Manual Feeder with paper size orientation
Troubleshooting 181
Maintenance kit very low 80.xy
Network x software error
Memory full
Not enough free space in flash memory for resources
Ppds font error
Parallel port x disabled
Paper changes needed
Troubleshooting 183
Reattach bin
Reattach bins x y
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive fuser 31.xy
Remove defective disk
Remove paper from linked set bin name
Replace maintenance kit, 0 estimated pages remain 80.xy
Remove paper from bin
Remove paper from standard output bin
Replace missing fuser 31.xy
Restore held jobs?
Serial port x disabled
Replace missing imaging unit 31.xy
Standard USB port disabled
Some held jobs were not restored
Standard network software error
Too many disks installed
Tray x paper size unsupported
Too many flash options installed
Too many trays attached
Unformatted flash detected
Basic printer problems
Solving printer problems
USB port x disabled
Troubleshooting 189
Troubleshooting 190
Troubleshooting 191
Hardware and internal option problems
Sheet tray problems
Step Problem is solved. Go to step
Troubleshooting 192
Cannot detect internal option
Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 193
Internal print server does not operate correctly
Internal Solutions Port does not operate correctly
Troubleshooting 194
Settings General Settings Print Recovery Jam Recovery
Paper feed problems
Troubleshooting 195
USB/parallel interface card does not operate correctly
Paper frequently jams
Troubleshooting 196
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
Envelope seals when printing
Solving print problems
Printing problems
Troubleshooting 197
Error message about reading the flash drive appears
Troubleshooting 198
Incorrect characters print
Troubleshooting 199
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Print job takes longer than expected
Troubleshooting 200
Settings General Settings
Click File Print Advanced Print As Image OK OK
Settings General Settings Print Recovery Page Protect Off
Print jobs do not print
Printing slows down
Tray linking does not work
Settings General Settings Timeouts Print Timeout
Unexpected page breaks occur
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 204
Clipped pages or images
Troubleshooting 205
Compressed images appear on prints
Troubleshooting 206
Gray background on prints
Horizontal voids appear on prints
Troubleshooting 207
Incorrect margins on prints
Troubleshooting 208
Paper curl
Troubleshooting 209
Print irregularities
Troubleshooting 210
Print is too dark
Troubleshooting 211
Print is too light
Troubleshooting 212
Troubleshooting 213
Printer is printing blank pages
Troubleshooting 214
Printer is printing solid black pages
Repeating defects appear on prints
Troubleshooting 215
Shadow images appear on prints
Troubleshooting 216
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 217
Streaked vertical lines appear on prints
Troubleshooting 218
Toner specks appear on prints
Troubleshooting 219
Transparency print quality is poor
Toner fog or background shading appears on prints
Troubleshooting 220
Settings General Settings Quiet Mode On
Toner rubs off
Troubleshooting 221
Uneven print density
Vertical voids appear on prints
Troubleshooting 222
Embedded Web Server does not open
Troubleshooting 223
Contacting technical support
Contacting Dell
Appendix
Dell Technical Support Policy
Appendix 224
Warranty and Return Policy
Appendix 225
Numerics
Symbols
Index
Index 226
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