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Lexmark 47BT001, 47B0001, 792de manual Troubleshooting 211, Tech Library, Mail, Live chat

Models: 792de 47B0001 47BT001

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Troubleshooting

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Tech Library	You can browse our library of manuals, support documentation, drivers, and other downloads to help you
	solve common problems.

E-mail	You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
	and provide you with information to solve your problem.

Live chat	You can chat directly with a service representative. They can work with you to solve your printer problem or
	provide assistance through Assisted Service where the service representative can remotely connect to your
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Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.

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Lexmark 47BT001, 47B0001, 792de manual Troubleshooting 211, Tech Library, Mail, Live chat

Contents

November Users GuideContents Understanding printer menus Loading paper and specialty mediaPaper and specialty media guide PrintingClearing jams 161 Administrative support 158Troubleshooting 172 Maintaining the printer 148212 Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions -See the printed Selecting a location for the printerPrinter configurations Multipurpose feeder Understanding the printer control panelDescription Learning about the printer Touch Understanding the home screenUnderstanding the home screen Understanding the home screenSample touch screen Using the touch-screen buttonsTouch Search Held Jobs Search current held jobs Understanding the home screen Other touch-screen buttonsFeature Description FeaturesFinding the IP address of the printer Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applicationsForms and Favorites To configure Forms and Favorites, do the followingActivating the home screen applications Background and Idle ScreenShowroom Eco‑SettingsRemote Operator Panel Click Configure Import Click Configure ExportAvailable internal options Additional printer setupInstalling internal options Additional printer setupUsing the security lock feature Accessing the system board Hard disk connector Page Installing a memory card Ridge NotchPlastic pins Installing a flash memory or firmware cardMetal pins Installing an Internal Solutions Port Page Page Page Additional printer setup Reattach the system board cover Installing a printer hard diskPage Page Page Additional printer setup Reattach the system board cover Removing a printer hard disk Installing optional trays Order of installationSupported finishing features Finisher bin Standard binFinisher bin Standard binLegal Letter Statement Universal Envelopes any size Oficio Finishing featuresAttaching cables Executive FolioEthernet port Verifying printer setupPrinting a menu settings Reports Menu SettingsPrinting a network setup Setting up the printer softwareInstalling the printer software Windows 7 or earlier Click Update Now ‑ Ask PrinterUpdating available options in the printer driver WindowsPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshApplications Internet Connect AirPort Configure the printer for wireless accessEnter the printer information Mac OS X version 10.5 or laterFrom the Finder, navigate to Applications Utilities Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center Click +Click Default Browser tab More Printers Installing the printer on an Ethernet networkFrom the Printer List, click Add Select Ethernet connection, and then click Continue Mac OS X version 10.5 or laterMac OS X version Mac OS X version 10.4 or earlierFor Windows users Setting up serial printing Click Continue Finish Windows 7 or earlierPage Conserving supplies Using recycled paperMinimizing your printers environmental impact Saving paper and tonerChoose Using Eco‑ModeSaving energy Reducing printer noiseUsing the printer control panel Adjusting Sleep ModeUsing Hibernate Mode Using the Embedded Web ServerRecycling Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General SettingsRecycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLoading the standard or optional 550‑sheet tray Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Linking trays Linking and unlinking traysLinking exit bins Paper Menu Bin SetupClick Settings Paper Menu Custom Name type a name Submit Unlinking traysAssigning a custom paper type name Configuring a custom namePaper Menu Paper Size/Type Paper and specialty media guide Paper characteristicsPaper and specialty media guide Paper guidelinesSelecting paper Unacceptable paperSelecting preprinted forms and letterhead Storing paper Using recycled paper and other office papersSupported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing a document Adjusting toner darknessPrinting Printing a documentPrinting from a mobile device Click Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness setting Click Submit Printing from a flash driveFlash drive File type Supported flash drives and file typesPrinting specialty documents Tips on using letterheadTips on using transparencies Tips on using envelopesPage Print job type Description Tips on using card stockPrinting confidential and other held jobs Storing print jobs in the printerPrint Printing information pagesPrinting confidential and other held jobs Printing a font sample listPrinting a directory list Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerMenus list Understanding printer menusUnderstanding printer menus Menu item Cyan Cartridge Supplies menuMenu item Description Default Source menuPaper menu Menu itemTray x Size Paper Size/Type menuTray x Type MP Feeder Type MP Feeder SizeManual Envelope Type Manual Paper SizeManual Paper Type Manual Envelope SizeSubstitute Size menu Configure MP menuPaper Texture menu Vinyl Labels Texture Glossy TextureHeavy Glossy Texture Labels TexturePaper Weight menu Rough Envelope Weight Vinyl Labels WeightBond Weight Envelope WeightPaper Loading menu Custom x Loading Custom Types menuHeavy Loading Rough/Cotton LoadingUnderstanding printer menus 100 Universal Setup menuCustom Names menu Custom Bin Names menuUnderstanding printer menus 101 Bin Setup menuReports menu Reports menuUnderstanding printer menus 102 Understanding printer menus 103 Network/Ports menuActive NIC menu Standard Network or Network x menusJob Buffering Standard Network SetupUnderstanding printer menus 104 Network BufferUnderstanding printer menus 105 Network Reports menuNetwork Card menu TCP/IP menuUnderstanding printer menus 106 IPv6 menuUnderstanding printer menus 107 Wireless menuUnderstanding printer menus 108 AppleTalk menuUnderstanding printer menus 109 Standard USB menuUSB Buffer ENA Netmask Parallel x menuUnderstanding printer menus 110 ENA AddressProtocol Understanding printer menus 111Parallel Buffer Advanced StatusHonor Init Parallel ModeSerial x menu Understanding printer menus 112Serial Buffer Understanding printer menus 113Understanding printer menus 114 Understanding printer menus 115 Smtp Setup menuUnderstanding printer menus 116 Miscellaneous Security Settings menuSecurity menu Confidential Print menuUnderstanding printer menus 117 Disk Wiping menuUnderstanding printer menus 118 Security Audit Log menuMenu item Export Log Understanding printer menus 119 Set Date and Time menuDisplay Language Settings menuGeneral Settings menu Understanding printer menus 120Keyboard Quiet ModeRun Initial setup Understanding printer menus 121Paper Sizes Understanding printer menus 122Displayed Information Time Format Understanding printer menus 123Home screen customization Date FormatUnderstanding printer menus 124 Timeouts AlarmsUnderstanding printer menus 125 Understanding printer menus 126 Print RecoveryUnderstanding printer menus 127 Flash Drive menuMenu item Copies Understanding printer menus 128 Understanding printer menus 129 Understanding printer menus 130 Setup menuUnderstanding printer menus 131 Job Accounting menuMenu item Download Target Understanding printer menus 132 Separator Source Finishing menuUnderstanding printer menus 133 CopiesStaple Job Understanding printer menus 134Offset Pages Understanding printer menus 135 Quality menuUnderstanding printer menus 136 Manual Color Spot Color ReplacementColor Adjust Understanding printer menus 137Understanding printer menus 138 Utilities menuPostScript menu XPS menuUnderstanding printer menus 139 Understanding printer menus 140 PCL Emul menuTray Renumber Understanding printer menus 141Understanding printer menus 142 Html menuUnderstanding printer menus 143 Image menuUnderstanding printer menus 144 Help menuSecuring the memory before moving the printer 145 Securing the memory before moving the printerStatement of Volatility Erasing volatile memoryErasing printer hard disk memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memorySecuring the memory before moving the printer 147 Configuring printer hard disk encryptionTouch Disk Encryption Enable Touch Back, and then Exit Config MenuMaintaining the printer 148 Cleaning the exterior of the printerCleaning the printhead lenses Maintaining the printerStoring supplies Ordering a print cartridge Checking the status of suppliesOrdering supplies Checking the status of supplies from a network computerRecommended print cartridge and part number Ordering a fuser or a transfer moduleOrdering a waste toner bottle Ordering staple cartridgesMaintaining the printer 152 Ordering a cleaning kitReplacing supplies Replacing a print cartridgePage Page Maintaining the printer 155 Close the front door Replacing the waste toner bottleBefore moving the printer Moving the printerShipping the printer Moving the printer to another locationChecking the virtual display Administrative supportFinding advanced networking and administrator information Using the Embedded Web ServerClick Settings Setting up e‑mail alertsViewing reports Administrative support 160 Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Clearing jams 161 Clearing jamsAvoiding jams Understanding jam numbers and locationsArea Jam numbers What to do Clearing jams 162460‑461 Clearing jams 163 Paper jamClearing jams 164 Paper jamsPaper jam in the fuser Paper jam under the fuserClearing jams 165 Paper jam in Tray 24x paper jamClearing jams 166 Clearing jams 167 Paper jam in the optional trays460-461 paper jams Press the latch to open the stapler door 431-454, and 456-458 paper jamsStaple jam Clearing jams 169Page Page Checking an unresponsive printer TroubleshootingUnderstanding printer messages Close paper transport cover Change paper source to custom stringChange paper source to custom string load orientation Change paper source to paper size paper typeClose finisher top cover Disk problemClose tray door Close finisher side doorInsert staple cartridge Error reading USB drive. Remove USBInstall bin Install envelope feederLoad src with custom string Install TrayTroubleshooting 176 Load src with custom type nameLoad Manual Feeder with paper type paper size Load src with type sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringReattach bin x y Troubleshooting 178Paper changes needed Reattach binRemove paper from bin Restore held jobs?Some held jobs were not restored Remove paper from standard output binXx color cartridge part number unsupported by device Insufficient memory to support Resource Save featurePrinter service required Xx Missing or defective color cartridgeInsufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory for Flash Memory Defragment operationDefective flash detected Serial option x errorStandard network software error Network x software errorStandard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabledToo many flash options installed Configuration change, some held jobs were not restoredInput config error Too many disks installedDisk full Too many trays attachedIncompatible output bin Remove defective diskXx Replace waste toner bottle Xx Replace fuserXx Fuser missing Xx Waste toner bottle nearly fullXx Color cartridge very low Solving printing problemsEmulation error, load emulation option Xx color cartridge lowPrint jobs do not print Error message about reading USB drive appearsPrint job takes longer than expected Confidential and other held jobs do not printLarge jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workUnexpected page breaks Solving home screen applications problemsSolving option problems An application error has occurredSheet drawer problems Paper tray problemsCannot detect flash memory card Internal Solutions Port does not operate correctlyCannot detect printer hard disk USB/parallel interface card does not operate correctly Solving paper feed problemsInternal print server does not operate correctly Memory cardPrinter is printing blank pages Solving print quality problemsPaper jam message remains after jam is cleared Jammed pages are not reprintedMake Sure the Toner or Print Cartridge is not LOW on Toner Check the Paper Size SettingCharacters have jagged or uneven edges Clipped imagesShadow images appear on prints Troubleshooting 197Check the Paper Type and Weight Settings Fine horizontal lines appear on color pagesMake Sure There is no Worn or Defective Print Cartridge Troubleshooting 198Gray background on prints Incorrect marginsLoad Paper from a Fresh Package Paper curlMake Sure There is no Defective Print Cartridge Make Sure the Transfer Belt is not DefectivePrint irregularities Troubleshooting 200Make Sure the Fuser is not Defective Avoid Textured Paper with Rough Finishes Troubleshooting 201Print is too dark Print is too lightRepeating defects appear on prints Troubleshooting 202Replace the Print Cartridge Replace the Fuser Troubleshooting 203Skewed print Solid color or black pages appear on printsCheck the Paper Type Troubleshooting 204Black or white streaks appear on transparencies or paper Ensure That the Fill Pattern is CorrectToner fog or background shading appears on a Streaked horizontal lines appear on printsTransparency print quality is poor Troubleshooting 206Check the Paper Texture Setting Toner rubs offMake Sure There is no Defective or Worn Print Cartridge Solving color quality problemsFAQ about color printing Uneven print densityPrinted page appears tinted. Can I adjust the color? Troubleshooting 208What is manual color correction? Object type Color conversion tables Troubleshooting 209What are detailed Color Samples and how do I access them? Manual Color menuEmbedded Web Server does not open Click Configuration Color Samples Detailed OptionsContacting customer support Live chat Troubleshooting 211Tech Library MailNovember Product informationEdition notice 212213 Trademarks214 Modular component noticeLicensing notices Noise emission levels215 Battery notice Static sensitivity noticeLaser notice Temperature informationPower consumption Product power consumptionAvis de conformité aux normes de l’industrie du Canada Sleep ModeOff mode Industry Canada compliance statementExposure to radio frequency radiation Regulatory notices for wireless productsEuropean Community EC directives conformity Radio interference notice219 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 220Lexmark International, Inc., Lexington, KY Limited warranty221 Extent of limited warranty Limited warranty service222 223 Patent acknowledgmentLimitation of liability Additional rights224 Numerics IndexIndex 225 Page Page Page Page Page

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