Dell B5460DN manual Solving print problems, Printing problems, Envelope seals when printing

Troubleshooting 197

Solving print problems

Printing problems

Confidential and other held jobs do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the printer control panel, open the Held Jobs folder, and then verify that your print job is listed.

bResend the print job.

For more information, see “Printing confidential and other held jobs” on page 76.

Did the jobs print?
Step 2	The problem is solved.	Go to step 3.
Do one or more of the following:
• Delete the print job, and then resend it.
• If you are printing PDF files, then generate a new file, and then print
it again.
Did the jobs print?
Step 3	The problem is solved.	Contact technical
a Increase the printer memory. Do one or more of the following:		support.
• Delete some print jobs.
• Install additional printer memory.
b Resend the print job.
Did the jobs print?

Envelope seals when printing

Action	Yes	No
a Use envelopes that have been stored in a dry environment.	Contact technical	The problem is solved.
Note: Printing on envelopes with high moisture content can seal the	support.
flaps.
b Resend the print job.
Does the envelope seal when printing?