Action Yes No
Step 2
aTurn off the printer, then wait about 10 seconds, and then turn the
printer back on.
bResend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 35.
Is the tray available in the printer driver?
Go to step 5. Manually add the tray
in the printer driver.
Step 5
Check if the option is selected.
aFrom the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
bResend the print job.
Is the tray working?
The problem is solved . Contact technical
support.
Internal Solutions Port does not operate correct ly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
aInstall the ISP. For more information, see “Installing an Internal
Solutions Port” on page 19.
bPrint a menu settings page, and then check if the ISP is listed in the
Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Troubleshooting 194