Dell B5460DN Solving printer problems

USB port [x] disabled [56]

Try one or more of the following:

•From the printer control panel, select Continue to clear the messa ge and continue printing.

The printer discards any data received through the specified se rial port.

•Select Reset active bin to reset the active bin for a linked set of bins.

•Make sure the USB Buffer menu is enabled.

Solving printer problems

•“Basic printer problems” on page 189

•“Hardware and internal option problems” on page 191

•“Paper feed problems” on page 195

Basic printer problems

The printer is not responding

Action Yes No

Step 1

Make sure the printer is turned on.

Is the printer turned on?

Go to step 2. Turn on the printer.

Step 2

Check if the printer is in Sleep mode or Hibernate mode.

Is the printer in Sleep mode or Hibernate mode?

Press the Sleep button

to wake the printer

from Sleep mode or

Hibernate mode.

Go to step 3.

Step 3

Check if one end of the power cord is plugged into the printer and the

other to a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded

electrical outlet?

Go to step 4. Plug one end of the

power cord into the

printer and the other to

a properly grounded

electrical outlet.

Step 4

Check other electrical equipment plugged into the electrical outlet.

Does other electrical equipment work?

Unplug the other

electrical equipment,

and then turn on the

printer. If the printer

does not work, then

reconnect the other

electrical equipment.

Go to step 5.

Troubleshooting 189

Contents

Main Dell B5460dn Laser Printer User's Guide May 2012 www.dell.com | support.dell.com Contents Understanding printer menus....................................................................79 Saving money and the environment.........................................................128 Page Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the prin ter Printer configurations Learning about the printer 10 Basic model Fully configured model Using the printer contro l panel Understanding the colors of the indicator and Sleep button lights Indicator light color and its corresponding printer status Learning about the printer 13 Sleep button light color and its corresponding printer status Additional printer setup Installing internal options Available internal optio ns Accessing the controller board Page Page 6 7 Installing a memory card Page Installing an Internal Solutions Port 1 2 3 1 2 3 Page Page Installing an optional card Page Installing a printer hard disk Page Page Page Removing a printer hard disk 1 2 Installing hardware options Order of installation Installing optional trays Attaching cables Additional printer setup 33 Organizing the cables Setting up the printer s oftware Installing the printer software Using the Internet Updating available options in the printer driver For Windows users For Macintosh users Networking Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet network Preparing to set up the printer on a wireless networ k Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) Connecting the printer to a wireless network using the Embedded Web Server Changing port settings after installing a new network Internal Solutions Port Setting up serial printing Verifying printer setup Printing a menu settings page Printing a network setup page Loading paper and specialty media Setting the paper si ze and type Configuring Univers al paper settings Loading the 550sheet tray Page Page Page Page Loading the 2100sheet tray Loading A5size paper Loading A4, letter, legal, oficio, and foliosize paper Page Page Loading paper and specialty media 54 Page Page Page Page Page Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Assigning a custom paper type name Assigning a custom paper type Page Paper and specialty media guide Using specialty media Tips on using card stock Tips on using envelopes Tips on using labels Paper guidelines Paper characteristics Weight Curl Smoothness Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper siz es, types, and weights Paper types and weights supported by the printer Paper sizes supported by the printer Paper sizes, types, and weights supported by the finishers Supported paper sizes Supported paper types and weights Page Printing Printing a document Printing a document Adjusting toner darkness Using the printer control panel Printing from a flash drive Supported flash drives and file types Printing from a flash drive 2 3 Printing confidential and other held jobs Storing print jobs in the printer 2 Printing confidential and other held jobs Printing information pages Printing a font sample list Printing a directory list Canceling a print job Canceling a print job from the printer control panel For Macintosh users Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Page Paper Weight menu Paper Loading menu Custom Types menu Universal Setup menu Bin Setup menu Reports menu Reports menu Understanding printer menus 91 Network/Ports menu Active NIC menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted. Page Reports menu Understanding printer menus 93 Network Card menu TCP/IP menu Understanding printer menus 94 Note: This menu is available only in network printers or printers att ached to print servers. IPv6 menu Wireless menu Understanding printer menus 96 AppleTalk menu Standard USB menu Understanding printer menus 98 Parallel [x] menu Note: This menu appears only when an optional parallel card is installed. Page Understanding printer menus 100 Serial [x] menu Note: This menu appears only when an optional serial card is installed. Page SMTP Setup menu Security menu Miscellaneous Security Settings menu Confidential Print menu Disk Wiping menu Understanding printer menus 105 Security Audit Log menu Set Date and Time menu Settings menu General Settings General Settings menu Flash Drive Menu Print Settings menu Page Print Settings Setup menu Finishing menu Quality menu Understanding printer menus 119 Job Accounting menu Page Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu Help menu Saving money and the environment Saving paper and toner Using recycled paper Conserving supplies Use both sides of the paper Reducing printer noise 2 Adjusting Sleep mode Using Hibernate mode Adjusting the brightness of the printer display Recycling Recycling Dell products Securing the printer Using the security lock feature Statement of Volatility Disposing of a printer hard disk Erasing volatile memory Erasing nonvolatile memory Erasing printer hard di sk memory Using the printer control panel Configuring printer hard dis k encryption Using the Embedded Web S erver Using the printer control panel Finding printer security informatio n Maintaining the printer Estimated number of remaining pages Cleaning the printer Cleaning the printer 1 Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel Checking the status of parts and supplies from the Embedded Web Server Configuring supply notifications from the Embedded Web Server Ordering supplies Ordering supplies using the Supplies Ordering Utility Ordering supplies using Printer Home Ordering a maintenance kit Ordering a roller kit Storing supplies Replacing supplie s Replacing the toner cartridge Page Replacing the imaging unit Page Replacing a staple cartridge Moving the printer Before moving the printer Page Page Managing the printer Managing printer messa ges Disabling Status Messenger Enabling Status Messe nger Accessing Status Monitor Center Modifying confidential print settings Copying printer sett ings to other printers Restoring factory default settings Clearing jams Avoiding jams Load paper properly Allow the paper to enter the optional mailbox bins properly Use recommended pap er Understanding jam messages and locations Clearing jams 155 [x]page jam, lift front cover to remove cartridge. [200 201] 1 2 3 Page [x]page jam, open upper rear door. [202] [x]page jam, remove standard bin ja m. [203] [x]page jam, open upper and lower rear door. [231234] Page Page [x]page jam, remove tray 1 to clear duplex. [235239] [x]page jam, open tray [x]. [24x] [x]page jam, clear manual feeder. [250] Page Page Page Page Page Page Page Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Cartridge low [88.xy] Cartridge nearly low [88.xy] Change [paper source] to [custom type name] load [orientation] Change [paper source] to [paper size] load [orientation] Change [paper source] to [paper type] [paper size] load [orientation] Check tray [x] connection Close door or insert cartridge Close front door Complex page, some data may not have printed [39] Configuration change, some held jobs were not restored [57] Defective flash detected [51] Page Incompatible output bin [x] [59] Incompatible tray [x] [59] Incorrect paper size, open [paper source] [34] Insert hole punch box Insert staple cartridge Install bin [x] Install Tray [x] Insufficient memory for Flash Memory Defra gment operation [37] Insufficient memory, some Held Jobs were deleted [37] Insufficient memory, some held jobs will not be restored [37] Insufficient memory to collate job [37] Insufficient memory to support Resource Save feature [35] Load staples Load [paper source] with [custom string] [orientation] Load [paper source] with [custom type name] [orientation] Load [paper source] with [paper size] [orientation] Load [paper source] with [paper type] [paper size] [orientation] Load Manual Feeder with [custom string] [orientation] Load Manual Feeder with [custom type name] [orientation] Load Manual Feeder with [paper size] [orientation] Load Manual Feeder with [paper type] [paper size] [orientation] Maintenance kit low [80.xy] Maintenance kit nearly low [80.xy] Maintenance kit very low [80.xy] Memory full [38] Network [x] software error [54] Not enough free space in flash memory for resources [52] PPDS font error [50] Paper changes needed Parallel port [x] disabled [56] Reattach bin [x] Reattach bins [x] [y] Reinstall missing or unresponsive cartridge [31.xy] Reinstall missing or unresponsive fuser [31.xy] Reinstall missing or unresponsive imaging unit [31.xy] Remove defective disk [61] Remove packaging material, [area name] Page Page Some held jobs were not restored Standard network software error [54] Standard USB port disabled [56] Supply needed to complete job Too many bins attached [58] Too many flash options installed [58] Too many trays attached [58] Tray [x] paper size unsupported Unformatted flash detected [53] Unsupported disk Solving printer problems Basic printer problems The printer is not responding Page Printer display is blank Hardware and internal option problems 2100-sheet tray problems a b Cannot detect internal option a b c a Internal print server does not operate correctly a b Tray problems a Internal Solutions Port does not operate correct ly a b a b Paper feed problems Jammed pages are not reprin ted a 1 2 b Paper frequently jams Paper jam message remains after jam is cleared Solving print problems Printing problems Confidential and other held j obs do not print Envelope seals when prin ting Error message about reading the flash drive appears a b Incorrect characters print a Job prints from the wrong tray or on the wrong paper Large jobs do not collate Multiplelanguage PDF files do not print a b Print job takes longer than expect ed a b Print jobs do not print a Printing slows down a Tray linking does not work Unexpected page breaks occur Print quality problems Characters have jagged o r uneven edges a 1 2 Compressed images appear on prints Gray background on prints a a b c d Horizontal voids appear on prints ABC DEF ABC DEF a Paper curl a Print irregularities Print is too dark a Print is too light a 2 3 Printer is printing blank pages Printer is printing solid black pages Repeating defects appear on prints a Shadow images appear on prints Skewed print a Streaked horizontal lines appear on prints a Streaked vertical lines appear on prints a Page Transparency print quality is poor a Toner specks appear on prints Toner fog or background shading appears on prints Toner rubs off ABC DEF a Uneven print density Vertical voids appear on prints a 2 3 Embedded Web Server does not open Contacting technical support Appendix Dell Technical Support Policy Contacting Dell Page Index Numerics Symbols A B D E F G H J K L M N O P Page Q R S T U V W X