Samsung FTQ387 Oven not clean after, Steam from the vent, Burning or oily odor, Emitting from

Page 52

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Oven not clean after

The oven controls were not set

•

See the section on self-cleaning on page

a self-cleaning cycle

correctly.

 

39.

 

 

 

 

 

The oven was heavily soiled.

•

Wipe up heavy spillovers before starting

 

 

 

the self-cleaning cycle. Heavily soiled

 

 

 

ovens may need to self-clean again or for

 

 

 

a longer period of time.

 

 

 

 

Steam from the vent

When using the convection

•

This is normal.

 

feature, it is normal to see steam

 

 

 

coming out of the oven vent.

 

 

 

 

 

 

 

As the number of racks or amount

 

 

 

of food being cooked increases,

 

 

 

the amount of visible steam will

 

 

 

increase.

 

 

 

 

 

 

Burning or oily odor

This is normal in a new oven and

•

To speed the process, set a self-cleaning

emitting from the

will disappear in time.

 

cycle for a minimum of 3 hours.

vent

 

•

See the section on self-cleaning on page

 

 

 

 

 

39.

Strong odor

An odor from the insulation around

•

This is temporary.

 

the inside of the oven is normal

 

 

 

for the first few times the oven is

 

 

 

used.

 

 

 

 

 

 

Fan noise

A convection fan may automatically

•

This is normal.

 

turn on and off.

 

 

 

 

 

 

Oven racks are

The shiny, silver-colored racks

•

Apply a small amount of vegetable oil to

difficult to slide.

were cleaned in a self-cleaning

 

a paper towel and wipe the edges of the

 

cycle.

 

oven racks with the paper towel.

 

 

 

 

Display goes blank.

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

 

 

 

Display flashes.

There was a power failure.

•

Reset the clock.

 

 

 

 

Drawer does not

The drawer is out of alignment.

•

Fully extend the drawer and push it all the

slide smoothly or

 

 

way in. See the page 47.

drags.

 

 

 

The drawer is over-loaded or the

•

Reduce weight. Redistribute drawer

 

load is unbalanced.

 

contents.

 

 

 

 

Warming drawer will

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

not work.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

The controls are not set correctly.

•

See the chapter on using the warming

 

 

 

drawer on page 17.

 

 

 

 

Excessive

There is liquid present in the

•

Remove the liquid.

condensation in the

drawer.

 

 

drawer

 

 

 

Uncovered foods.

•

Cover food with a lid or aluminum foil.

 

 

 

 

 

The temperature is set too high.

•

Adjust the temperature to a lower setting.

 

 

 

 

Food dries out in

Moisture is escaping.

•

Cover food with a lid or aluminum foil.

the warming drawer.

 

 

 

The drawer is not fully closed.

•

Push the drawer in until the latch engages.

 

 

 

 

52_ Troubleshooting

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Page 51 Page 53
Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomSurface Cooking Units Oven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan onContents Overview Introducing your new rangeWhat’s included with your range About surface cooking Surface cookingAbout the radiant surface elements Location of the radiant surface elements and controls Hot surface indicatorCooking areas Single surface unit control knob left rear, right rear How to set the appliance for surface cookingDual surface unit control knob left front Recommended settings Triple surface unit control knob right frontUsing the warming center Surface warmer will not glow red like the cooking elementsPress the Warming Center ON/OFF pad Level Type of FoodChoosing the proper cookware Using the proper cookwareCorrect Incorrect Cleaning Protecting the smoothtop surfacePreventing marks and scratches Preventing stainsUsing the warming drawer About the warming drawerTurning the warming drawer on or off Levels Type of FoodLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOperating the oven Oven control panelSetting the clock How to set the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padMinimum and maximum settings Setting the kitchen timerHow to set the timer Feature Minimum MaximumUsing the oven racks Before using the racksOven rack positions Baking layer cakesHow to adjust the thermostat while cooking How to set the thermostatBaking Convection baking How to set the oven for convection bakingTips for convection baking Recommended convection baking guide PieCookies BreadsHow to set the oven for convection roasting Convection roastingRecommended convection roasting guide PorkPoultry LambHow to set the oven for timed cooking Timed cookingDelay timed cooking How to set the oven for delay timed cookingUsing the broil pan How to set the oven for broilingBroiling Broil stop positionRecommended broiling guide How to record a recipe setting Using the custom cook featureHow to recall a setting How to set the oven for proofing ProofingUsing the keep warm function How to use the keep warm featureFahrenheit or Celsius temperature selection Extra featuresHour energy saving Convection auto conversion feature Thermostat adjustmentSound on/off Turning the oven light on and offControl lockout Setting the Sabbath For use on the Jewish Sabbath & HolidaysBefore a self-cleaning cycle Self-cleaningMaintaining your appliance How to set the oven for self-cleaning How to delay the start of self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleAfter a steam-cleaning cycle Steam-cleaning How to set the oven for steam-cleaningCare and cleaning of the oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Oven ventOven racks Cleaning the broil pan and insertOven door Care and cleaning of the glass cooktop Normal daily use cleaningRemoving burned-on residue Removing heavy, burned-on residueCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to remove the door How to replace the doorRemoving and replacing the oven door Locked position Unlocked positionHow to remove the warming drawer How to replace the warming drawerRemoving and replacing the warming drawer Unlocked position Locked positionChanging the oven light Troubleshooting TroubleshootingProblem Possible Cause Solution Code CauseAreas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserPage Page Questions or COMMENTS?

FTQ387 specifications

The Samsung FTQ387 is a sophisticated freestanding range that brings together innovation, versatility, and style for modern kitchens. This appliance is designed to streamline cooking experiences while also adding a touch of elegance to kitchen decor.

One of the standout features of the FTQ387 is its dual fuel capability, which combines a powerful gas cooktop with an electric oven. This combination offers precise temperature control, allowing users to take advantage of the instant heat of gas for stovetop cooking and the even baking and roasting qualities of an electric oven. The cooktop features five burners, including a high-performance burner that delivers a powerful output for rapid boiling and quick cooking, making it an excellent choice for a variety of meal preparations.

The oven boasts a generous capacity of 5.8 cubic feet, providing ample space for large meals, whether you're baking a turkey or multiple dishes at once. The Samsung FTQ387 is equipped with a convection cooking system that circulates hot air throughout the oven cavity, ensuring even cooking results and significantly reducing cooking times. This technology enhances the performance of the oven, making it highly efficient and effective for a range of recipes.

Another notable characteristic of the FTQ387 is its Smart Technology integration. Users can connect the range to their smartphones using the SmartThings app, allowing them to monitor cooking progress, adjust temperatures remotely, and receive notifications. This connectivity enhances convenience, giving cooks the ability to multitask effectively while keeping an eye on their culinary creations.

In terms of design, the Samsung FTQ387 showcases a sleek stainless steel finish that is both stylish and easy to clean. The range features easy-to-use controls, including front-facing knobs and a large digital display, providing intuitive access to all cooking functions. Additionally, with its continuous grates, transitioning heavy pots and pans from burner to burner becomes seamless.

Safety is also a priority with this model, as it includes features such as a removable oven door and a child safety lock. Overall, the Samsung FTQ387 combines modern technology with thoughtful design, making it an ideal choice for home chefs seeking performance, style, and versatility in their kitchen equipment.
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