Samsung FTQ387 Food does not broil, Properly, Oven, Temperature is too, Abrasions on, Specks

Page 51

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Food does not broil

The oven controls have been set

•

Press the BROIL pad.

properly.

incorrectly.

 

 

 

 

 

 

 

The rack has not been properly

•

See the broiling guide on page 31.

 

positioned.

 

 

 

 

 

 

 

Cookware not suited for broiling.

•

Use suitable cookware.

 

 

 

 

 

Aluminum foil used on the broiling

•

See the section on broiling on page 30.

 

pan and grid has not been fitted

 

 

 

properly and slit as recommended.

 

 

 

 

 

 

 

In some areas the power (voltage)

•

Preheat the broil element for 10 minutes.

 

may be low.

•

See the broiling guide on page 31.

 

 

 

 

 

 

The oven

The oven sensor needs to be

•

See the section on adjusting the

temperature is too

adjusted.

 

thermostat on page 36.

hot or too cold.

 

 

 

Scratches or

The cooktop is being cleaned

•

Scratches are not removable. Tiny

abrasions on

improperly.

 

scratches will become less visible in time

cooktop surface

 

 

as a result of cleaning.

 

 

 

 

 

Cookware with rough bottoms

•

To avoid scratches, use the recommended

 

were used on the cooktop or

 

cleaning procedures. Make sure bottoms

 

there were coarse particles (eg.

 

of cookware are clean before use, and use

 

salt or sand) present between the

 

cookware with smooth bottoms.

 

cookware and the surface of the

 

 

 

cooktop.

 

 

 

Cookware has been slid across the

 

 

 

cooktop surface.

 

 

Brown streaks or

Boilovers have been cooked onto

•

Use the blade scraper to remove soil.

specks

the surface.

•

See the section on care and cleaning of

 

 

 

 

 

the glass cooktop on page 44.

Areas of

Mineral deposits from water and

•

Remove using a ceramic-glass cooktop

discoloration with

food have been left on the surface

 

cleaning cream.

metallic sheen

of the cooktop.

•

Use cookware with clean, dry bottoms.

 

 

The oven will not

The oven temperature is too high

•

Allow the range to cool and reset the

self-clean.

to set a self-clean operation.

 

controls.

 

The oven controls have been set

•

See the section on self-cleaning on page

 

incorrectly.

 

39.

 

 

 

 

A self-cleaning cycle cannot be started if the oven lockout feature has been

 

activated or if a radiant surface element is on.

 

 

 

 

“Crackling” or

This is the sound of the metal

•

This is normal.

“popping” sound

heating and cooling during

 

 

 

both the cooking and cleaning

 

 

 

functions.

 

 

Excessive smoking

There is excessive soiling in the

•

Press the CLEAR/OFF pad. Open the

during a self-

oven.

 

windows to rid the room of smoke. Wait

cleaning cycle

 

 

until the self-cleaning cycle is cancelled.

 

 

 

Wipe up the excessive soil and reset the

 

 

 

oven for self-cleaning.

 

 

 

 

The oven door will

The oven is too hot.

•

Allow the oven to cool.

not open after a

 

 

 

self-cleaning cycle.

 

 

 

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _51

Page 50 Page 52
Image 51
Page 50 Page 52
Contents Electric Range Latest in heat-distribution technology Features of your new rangeSafety Symbols Important safety instructionsNever use your appliance for warming or heating the room For Your SafetySurface Cooking Units Oven When flaming foods under the hood, turn the fan on SELF-CLEANING OvensContents Introducing your new range OverviewWhat’s included with your range Surface cooking About surface cookingAbout the radiant surface elements Hot surface indicator Location of the radiant surface elements and controlsCooking areas How to set the appliance for surface cooking Single surface unit control knob left rear, right rearDual surface unit control knob left front Triple surface unit control knob right front Recommended settingsLevel Type of Food Using the warming centerSurface warmer will not glow red like the cooking elements Press the Warming Center ON/OFF padUsing the proper cookware Choosing the proper cookwareCorrect Incorrect Preventing stains CleaningProtecting the smoothtop surface Preventing marks and scratchesAbout the warming drawer Using the warming drawerRoasts beef, pork, lamb Turning the warming drawer on or offLevels Type of Food Low Rolls soft, empty dinner plates MediumOven control panel Operating the ovenPress the SET/START or Clock AM/PM pad Setting the clockHow to set the clock How to change between a 12-hour and 24-hour displayFeature Minimum Maximum Minimum and maximum settingsSetting the kitchen timer How to set the timerBaking layer cakes Using the oven racksBefore using the racks Oven rack positionsHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection bakingTips for convection baking Breads Recommended convection baking guidePie CookiesConvection roasting How to set the oven for convection roastingLamb Recommended convection roasting guidePork PoultryTimed cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay timed cookingBroil stop position Using the broil panHow to set the oven for broiling BroilingRecommended broiling guide Using the custom cook feature How to record a recipe settingHow to recall a setting Proofing How to set the oven for proofingHow to use the keep warm feature Using the keep warm functionExtra features Fahrenheit or Celsius temperature selectionHour energy saving Thermostat adjustment Convection auto conversion featureTurning the oven light on and off Sound on/offControl lockout For use on the Jewish Sabbath & Holidays Setting the SabbathSelf-cleaning Before a self-cleaning cycleMaintaining your appliance After a self-cleaning cycle How to set the oven for self-cleaningHow to delay the start of self-cleaning How to turn off the self-cleaning featureSteam-cleaning How to set the oven for steam-cleaning After a steam-cleaning cycleOven vent Care and cleaning of the ovenCleaning painted parts and decorative trim Cleaning stainless steel surfacesCleaning the broil pan and insert Oven racksOven door Removing heavy, burned-on residue Care and cleaning of the glass cooktopNormal daily use cleaning Removing burned-on residuePotential for permanent damage to the glass surface Cleaning the cooktop sealCleaning sugary spills and melted plastic Removing metal marks and scratchesLocked position Unlocked position How to remove the doorHow to replace the door Removing and replacing the oven doorUnlocked position Locked position How to remove the warming drawerHow to replace the warming drawer Removing and replacing the warming drawerChanging the oven light Code Cause TroubleshootingTroubleshooting Problem Possible Cause SolutionFrequently cycles on AreasDiscoloration on CooktopNot open after a Self-cleaning cycle Temperature is tooSelf-clean Cleaning cycleEmitting from Oven not clean afterSteam from the vent Burning or oily odorLimited Warranty to Original Purchaser WarrantyPage Page Questions or COMMENTS?

FTQ387 specifications

The Samsung FTQ387 is a sophisticated freestanding range that brings together innovation, versatility, and style for modern kitchens. This appliance is designed to streamline cooking experiences while also adding a touch of elegance to kitchen decor.

One of the standout features of the FTQ387 is its dual fuel capability, which combines a powerful gas cooktop with an electric oven. This combination offers precise temperature control, allowing users to take advantage of the instant heat of gas for stovetop cooking and the even baking and roasting qualities of an electric oven. The cooktop features five burners, including a high-performance burner that delivers a powerful output for rapid boiling and quick cooking, making it an excellent choice for a variety of meal preparations.

The oven boasts a generous capacity of 5.8 cubic feet, providing ample space for large meals, whether you're baking a turkey or multiple dishes at once. The Samsung FTQ387 is equipped with a convection cooking system that circulates hot air throughout the oven cavity, ensuring even cooking results and significantly reducing cooking times. This technology enhances the performance of the oven, making it highly efficient and effective for a range of recipes.

Another notable characteristic of the FTQ387 is its Smart Technology integration. Users can connect the range to their smartphones using the SmartThings app, allowing them to monitor cooking progress, adjust temperatures remotely, and receive notifications. This connectivity enhances convenience, giving cooks the ability to multitask effectively while keeping an eye on their culinary creations.

In terms of design, the Samsung FTQ387 showcases a sleek stainless steel finish that is both stylish and easy to clean. The range features easy-to-use controls, including front-facing knobs and a large digital display, providing intuitive access to all cooking functions. Additionally, with its continuous grates, transitioning heavy pots and pans from burner to burner becomes seamless.

Safety is also a priority with this model, as it includes features such as a removable oven door and a child safety lock. Overall, the Samsung FTQ387 combines modern technology with thoughtful design, making it an ideal choice for home chefs seeking performance, style, and versatility in their kitchen equipment.
Top Page Image Contents