Customer Service

Your Thermador dishwasher requires no special care other than that described in the Care and Maintenance section. If you are having a problem with your dishwasher, before calling for service please refer to the Self Help section. If service is necessary, contact your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.

If you are having a problem with your Thermador dishwasher and are not pleased with the service you have received, please take the following steps (in the order listed below) until the problem is corrected to your satisfaction:

1.Contact your installer or the Thermador Authorized Service Contractor in your area.

2.E-mail us from the customer service section of our website, www.thermador.com.

3.Write us at the address below:

Thermador

5551 McFadden Avenue Huntington Beach, CA 92649

4.Call us at 1-800-735-4328.

Please be sure to include (if you are writing), or have available (if you are calling), the following information:

•Model number

•Serial number

•Date of original purchase

•Date the problem originated

•Explanation of the problem

You will find the model and serial number information on the label located on the right edge of the dishwasher door as shown in Figure 40.

Also, if you are writing, please include a daytime phone number where you can be reached.

Please make a copy of your invoice and keep it with this manual.

Figure 40

Model and Serial Number Label

Serial Number Model Number