H You Need Assistance
Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help US respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fii. lt could save you the cost of a service call.
PROBLEM |
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| POSSIBLE | CAUSE | ||||
Nothing | will |
| The | power | cord | is not plugged | |||
operate |
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| into | a live | circuit | with | proper | ||
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| voltage. |
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| Range is not properly connected | ||||||
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| to gas | supply. |
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| A household fuse has blown or a | ||||||
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| circuit | breaker | has tripped. | ||||
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| Controls are not set correctly. | ||||||
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| The flow of combustion andlor | ||||||
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| ventilation air to the range is | ||||||
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| blocked. |
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The oven will | not | The | electronic | control | has not | ||||
operate |
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| been | set correctly. |
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| A delayed start time has been | ||||||
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| programmed. |
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Burner | fails to |
| The | power | cord | is not plugged | |||
light |
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| into | a live | circuit | with | proper | ||
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| voltage. |
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| A household fuse has blown or a | ||||||
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| circuit | breaker | has tripped. | ||||
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| Burner | ports | are | clogged. | |||
Burner | flames | are | Burner | ports | are | clogged. | |||
uneven |
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Burner f lemee lift off ports, are yellow, or are noiry when turned off
Burner | makes | Burner is wet from washing. |
popping | noise |
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when on |
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SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Contact an authorized WhirlpoolSM service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Refer to pages
Wait for the start time to be reached.
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see page 33).
Clean with a straight pin (see page 33). If this fails, call an authorized WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM service technician to check air/gas mixture.
Let dry.
continued on next page | 37 |
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