If You Need Service Or Assistance . . .
We suggest you follow these steps:
1. Before calling for assistance...
Performance problems often result from little things you can find and fix without tools of any kind.
If nothing operates:
lIs the gas turned on?
lIs the power supply cord plugged into a live circuit with the proper voltage? (See Installation Instructions.)
. Have you checked your home’s main fuses or circuit breaker box?
lHave instructions in this book been followed? l Is the control knob set in the correct position?
lIs the flow of combustion and/or ventilation air to the unit obstructed? Do not obstruct air flow to and around unit.
lRecheck suspected defect.
If the oven will not operate:
lAre the controls set correctly? See pages 12- 13. l Have you programmed a delay start time?
If burner fails to light:
lIs the range connected to electrical power?
lHave you checked you home’s main fuses or circuit breaker box?
lAre burner ports clogged? See page 20.
If burner flames are uneven:
lAre burner ports clogged? See page 20.
If burner flames lift off ports, are yellow, or are noisy when turned off:
lThe air/gas mixture may be incorrect. (Call for service.)
If the burner makes a popping noise when ON:
lIs the burner wet from washing? Let dry.
If control knob(s) will not turn:
lDid you push in before trying to turn?
If the
lDoes the clock show the right time of day? l Is the Lock Lever all the way to the right? l Have you set a delay start time?
If cooking results are not what you expected:
. Is the range level?
. Does the oven temperature seem too low or too high? See page 25.
. If needed, have you preheated the oven as the recipe calls for?
. Does the flame size fit the cooking utensil being used? (See the Cooking Guide.)
. If broiling, have you completely closed the oven door? Broiler provides best cooking results with the oven door closed.
. Are you following a tested recipe from a reliable source?
. Are you using pans recommended in the Cooking Guide.
. If baking, have you allowed 1 l/2 to 2 inches
. Are the pans the size called for in the recipe?
. Do the cooking utensils have smooth, flat bottoms and fit the surface burners being used?
See the Cooking Guide for more information on cooking problems and how to solve them.
2. If you need assistance*. . .
Call Whirlpool
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations Whirlpool Corporation
2000
Benton Harbor, MI 49022
Please include a daytime phone number in your correspondence.