If you need service or assistance, we suggest you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things you can find and fix yourself without tools of any kind.
If nothing operates:
l Is the cooktop wired correctly to a live circuit with the proper voltage? (See Installation Instructions.)
l Have you checked your home’s main fuses or circuit breaker box?
If surface units will not operate:
l Have you checked your home’s main fuses or circuit breaker box?
l Are surface units plugged in all the way? l Do the control knobs turn?
u surface unlt control knob or knobs will not turn:
l Dld you push in before trying to turn? If cooking results aren’t what you expected: Surface Units
l Is the cooktop level?
l Are you using pans recommended on page 7?
l Are the pans the size called for in the recipe?
l Do the cooking utensils fit the surface unit being used?
Grill
l Did you leave space between the food items?
l Was the grill preheated for the proper amount of time?
l Was food partially frozen or very cold before grilling? Cooking time will be longer.
Solid Elements
l Did you use the HIGH setting for a short time, then use a LOW setting to complete cooking?
l Are you using heavy metal pans?
l Are you using pans with flat bottoms?
If dark spots or rust appear on elements:
l Apply a thin coating or
improve their appearance, but not eliminate the spots.
If stainless steel spillrings are yellowing:
l Use stainless steel cleaner to remove yellowing.
If venting results aren’t what you expected: l Is the exhaust fan turned on?
l Are the cooktop surface units and module
parts clean? They must be cleaned after each use.
l Are the vent filters clean and in place? Re- placement filters (Part No. 786220) can be or- dered from Whirlpool Dealers or
l Is the vent duct or outside opening blocked?
l Is there a draft in the room where the cooktop is installed?
l Has the meat fat been well trimmed?
2. If you need assistance?..
Call Whirlpool
Continental U.S. . , . . . . . . . . (800)
service is necessary, recommend a qualified service company in your area.
3.If you need setice?..
Whirlpool has a nationwide network of fran- chised
CARE service technicians are trained to fulfill the product warranty and provide
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4. If you have a problem?..
Call our
Mr. Robert Stanley Division Vice President Whirlpool Corporation 2000
‘If you must call or write, please provide: model number, serial number, date of purchase, and a COmplete description of the problem. This infor- mation is needed in order to better respond to your request for assistance.
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