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Genicom LA36 manual Paper Handling Problems and Solutions

Models: LA36

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Paper Handling Problems and Solutions

Trouble-Shooting

Paper Handling Problems and Solutions

The following table describes common paper handling problems and suggests solutions. See Chapter 2, “Paper Handling,” for detailed procedures on loading and using paper.

Problem	Solution
Paper cannot be loaded or fed.	Make sure that the paper select lever located on the
	top left of the printer is set correctly. Move the lever
	backward for continuous forms or forward for single
	sheets.
	Make sure that the paper covers the paper-out sensor,
	(i.e., the left paper edge is within 52 mm for single
	sheets or 41 mm for continuous forms from the left
	edge of the platen.) This problem cannot occur if you
	use the forms tractor unit or insert a single sheet with
	its left edge in contact with the left paper guide.
	Make sure that the tractor unit is correctly installed
	and that the tractor shaft gear engages the platen shaft
	gear. If you are using the tractor unit for rear feeding,
	open the front cover and make sure that the second
	stud from the left on the printer bottom frame projects
	outward.

Paper jams while loading.	Turn off the printer and remove the jammed paper.
	Remove any obstructions from the paper path.
	Make sure that the paper thickness lever is set for the
	thickness of your paper. See the table, “Paper
	Thickness Lever Settings,” in Chapter 2, page 2-11.
	Make sure that the paper is not folded, creased, or
	torn.
	Make sure that the left and right tractors are set so
	that the continuous forms are stretched taut. See the
	section, “Using Continuous Forms,” in Chapter 2,
	page 2-14.

Paper jams while printing.	Turn off the printer and remove the jammed paper.
	Remove any obstructions from the paper path.
	Make sure that the paper thickness lever is set for the
	thickness of your paper. See the table, “Paper
	Thickness Lever Settings,” in Chapter 2, page 2-11.
	For continuous forms, make sure that the incoming
	and outgoing paper stacks are correctly placed. Paper
	should feed straight. See the subsection, “Positioning
	the Paper Stack,” in Chapter 2, page 2-15.

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Genicom LA36 manual Paper Handling Problems and Solutions

Contents

GENICOM Corporation GENICOM Matrix Printer LA36 User ManualRadio and Television Interference FCC Compliance StatementCanadian Compliance Statement Notice to Canadian Users 2. Paper Handling Table of Contents1. Introduction 3. Printing 4. Using Set-Up Mode6.Trouble-Shooting 5. MaintenanceA. Supplies and Options B. Printer and Paper SpecificationsC. Command Sets E. Character Sets D. Interface InformationF. Resident Fonts GlossaryPage Printer Models and Options PrefaceAbout this Manual The LA36N and LA36W Model Specifications Organization1 - Introduction 2 - Paper Handling4 - Using Set-Up Mode Notes, Cautions and Warnings5 - Maintenance 6 - Trouble-ShootingPage Introduction FeaturesIntroduction OptionsGetting to Know the Printer’s Major Parts and the Control Panel Paper HandlingFront and Rear Views Parts of the PrinterPaper Handling 6. Interface connector to connect the printer to the host system 3. Paper thickness lever to adjust the print head gap8. Power switch to switch the printer on/off 9. Paper select lever to switch the paper sourceFault IndicatorOperations of the Control Panel Basic States of the PrinterControl Panel Operations 4 Switching is not done if the printer is holding printing data Turn power off and on again3 This operation is available in the rear-feeding push-tractor mode Paper Specifications Paper Size Selecting PaperPrinter Acoustical Feed-Backs Paper Thickness and Number of CopiesCaution To load or feed paper, the printer must be Overview of Paper OperationsIn the Ready state but not receiving or printing data In the Pause stateLever/Button Levers and Buttons Used for Paper HandlingPurpose ActionAdjusting the Paper Thickness Lever Adjusting for Paper ThicknessLoading a Single Sheet of Paper Using Single SheetsPaper Thickness Lever Positions Setting Paper Select Lever and Left Paper Guide Ejecting Single Sheets Using Continuous Forms Positioning the Paper Stack Good placementBad placement Loading Continuous Forms Push Tractor and Rear Feed 12 mm Positioning the Tractor Using the Tractor GuideLowering the Cut Sheet Stand Adjusting Paper TensionAlways manipulate the metallic parts of the tractor unit Loading Continuous Forms Pull Tractor and Bottom FeedRemoving the Tractor Unit 3. Set the cut sheet stand and the back cover to the down positionA. Push the forms tractor unit toward the front of the printer 4. Open the front cover 1, with taking care of not totally removing it Setting Continuous Forms Paper on the Tractors Recovering from an Unexpected Unloading Operation Unloading Continuous Forms Push-Feed ModeTearing Off Continuous Forms Automatic-Tear-Off AdvancingManual Tear-Off Advancing Print Area Definition Feeding and Positioning PaperABCDEFGHIJ ··· 1 2 3 4 5ABCDEFGHIJ ··· 50 ABCDEFGHIJ ···Line Feed/Form Feed Top-of-Form AdjustmentSwitching Paper Types Switching from Single Sheets to Continuous Forms Push-Feed Mode Switching from Continuous Forms to Single Sheets Push-Feed Mode2. Turn the printer off Switching between Push-Feed and Pull-FeedTo Reinstall the Tractor Unit for Push-Tractor Feed Use the NO TEAR value of the TEAR option in the Set-Up mode Tips on Paper HandlingGeneral Tips Multipart FormsPrinting Selecting Print FeaturesUsing the Control Panel Using Commercial SoftwareControl Panel Selecting Macro 1 or MacroSwitching Macros and Selecting Features on the Control Panel Macro 1 and Macro 2 SettingsIBM&Epson mode DEC modeIBM mode Epson modeAdjustments Settings Installation SettingsSelecting a Resident Font Menu accessAll functions allowed DEC PPL2 protocol Changing the ProtocolStarting Printing Starting or Stopping PrintingStopping and Viewing Printing Resuming PrintingRemoving Continuous Forms Removing Printed PagesRemoving Single Sheets What is Set-Up Mode? Using Set-Up ModeHow Set-Up Works Entering the Set-Up Mode2. Turn the printer off Entering the Set-Up Mode4. Remove the acoustic cover in order to see the printed text Set-Up/Quit OFF ONInitial Printout in the Set-Up Mode Set-Up Mode Functions Overview of the Set-Up ModePORT Options with Pre-determined ValuesExample Changing the Vertical Pitch 1. Enter the Set-Up mode2. Select the Macro 2 function 3. Print the menu of the vertical pitch optionOptions with Undetermined Values 1. Enter the Set-Up modeRange Management for a Wide Range of Values Example Changing the Left Margin3. Print the menu of the left margin option Options with Both Pre-determined and Undetermined Values4. Change the left margin from column 1 to column 5. Exit the Macro 2 function4-10 Using Set-Up ModeSummary of the Set-Up Mode Points to Remember Printing the Printer Configuration4-12 Using Set-Up ModePrintout of Factory SettingsUsing the PRINT Function selected a protocol when you set up the printer, you Deciding Which Options to ChangeFor MACRO 1, the factory setting is PORT DEPND For MACRO 2, the factory setting is also PORTFunctionOptionValue Changing Macro 1 and Macro 2 OptionsMacro 1 and Macro 2 Options List PORT DEPND Macro 1 and Macro 2 Options and ValuesEPSON ESCP IBM PPX24DRAFT Macro 1 andTo be continued 13.6 INLF=LFCR=CR MACRO 1 and TRACTORSOFT CNTRL NO DISCON WRAP1 and 2 OptionsUS ASCII D-SUPPL Page IBM SET Install Options List Changing Install OptionsENGLISH INSTALL Options and ValuesAUTO 1 SEC AUTO 2 SECThe larger the input buffer selected, the smaller 64 KBYTEthe download buffer becomes. Even with 64K bytes of input buffer, a minimal download buffer isNumber of data bits 9600Parity bit NONEADJUST Options and Values AdjustingTop-of-Form OriginExiting and Saving Changing Menu Access OptionsYou can return to the All Functions Accessible mode by turning the printer on while pressing theUsing the Diagnostic Functions Recalling Factory SettingsPrinting Test 1. Start the printing test select the PRINT-T option1. Start the Hex Dump mode select the HEX-DUMP option Hex Dump Mode3. Exit the Hex Dump mode 3. Examine the test pageSample Hex Dump Using Set-Up Mode4-33 Asterisks * indicate factory settings Set-Up Mode Quick ReferenceThe following flowchart shows how the Set-Up mode is organized TEAR AUTO 1 SEC ERROR BEEP ONEExit/Save Cleaning MaintenanceCleaning the Platen and Paper Bail Rollers Cleaning the Print Head Replacing the Ribbon Cartridge1. Turn off the printer Replacing the Print Head Solving problems Trouble-ShootingSolution Trouble-ShootingProblem The top margin is wrong Paper Handling Problems and Solutions Operating Problems and Solutions Printer Failures Diagnostic Functions1. Start the vertical alignment test Checking Vertical Alignment2. Adjust the vertical print alignment at Letter quality speed 4. Exit the vertical alignment function Vertical Alignment AdjustmentOptions Supplies and OptionsSupplies Installing the Color Kit Installing OptionsPhysical Specifications Printer and Paper SpecificationsDimensions WeightCommand sets protocols Functional SpecificationsPrint method Print directionBarcode Character setsFonts Ribbon service life Performance SpecificationsLine spacing Character pitchPrint Area Paper SpecificationsPrinter and Paper Specifications Wc Type of Paper Paper ThicknessNumber of Parts ThicknessDo not use in high humidity environments 2P 3P 5PCommand Sets DEC PPL2 Quick Reference Guide also be represented by the equivalent escape sequence ESC 1/11 5/11 Escape 1/11, introduces an escape sequencerepresented by the equivalent escape sequence ESC P 1/11 5/0 represented by the equivalent escape sequence ESC \ 1/11 5/12C0 Control Code C0 Control CodeC0 Control Code C0 Control CodeCSI Pn d CSI Pn aCSI Pn e CSI Pn tCSI ? 40 h CSI ? 7 hCSI ? 40 l CSI ? 27 hSelecting Fonts CSI Ps mCSI Ps m SelectingCSI Pn . . . Pn u TabsCSI Pn . . . Pn CSI Ps . . . Ps gESC SP M ESC SP LESC SP N DCS Ps ! u94-Character Sets SCS Final CharactersCSI c 96-Character SetsESC ? ps1 Ps2 Psn cv encodedmessage DCS Ps Pn2 Pn3string ST C0 Control CodeCSI Ps1 p C0 Control CodeCSI ! p ESC cESC % SP Barcode PrintingESC % @ CSI Ps1 Pn2DECSBCA CSI 0’q Exit Sixel Graphics mode and return to text modeDECSBCA CSI 0’q String IntroducerSixel Graphics Grid Size defined by Pn3 Sixel Graphics Protocol Selector Ps1Ps1 Value Horizontal Grid Size inchesPc Pu Px Py Pz Sixel Graphics Control CodesPn1 Pn2 Pn3 Pn4 Standard 8-bit Code Table Left Half Standard 8-bit Code Table Left HalfStandard 8-bit Code Table Right Half Standard 8-bit Code Table Right HalfDesignating and Invoking Character Sets Designating and Invoking Character SetsC-21 National Replacement Character SetsPrint Mode Control IBM Proprinter X24E and XL24E Quick Reference GuideTabulation Horizontal ControlVertical Control Character Set Control Page FormattingColor Selection Bit Image Graphics DownloadingMiscellaneous Cut Sheet Feeder ControlPrint Mode Control Epson ESC/P2 Quick Reference Guided = 20 to Horizontal Control20/3600 inch = 1/180 inch d = 30 toTabulation Vertical ControlColor Selection Page FormattingCharacter Set Control d2 ≤character codes Set proportional space mode Set scalable font modeReset proportional space mode Font Selection and DownloadingMiscellaneous Bit Image GraphicsCut Sheet Feeder Control C-34 Command SetsParallel Interface Interface InformationInterface Information Centronics Compatible SignalsHigh in reverse data transfer phase IEEE 1284-B Nibble Mode signalsTo printer HostClkSerial Interface Serial Options Cable WiringBuffer Control CableXON/XOFF DC1/DC3 DEC PPL2 Protocol Character SetsDEC Special Graphics Character Set DEC Technical Character Set Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets E-10 Character SetsE-11 Character SetsE-12 Character SetsE-13 Character SetsE-14 Character SetsE-15 Character SetsE-16 Character SetsE-17 Character SetsE-18 Character SetsCode Page Code Page Code PageCode Page Code PageCode Page Code PageTurkish ECMAISO Latin ISO LatinISO Latin HungarianKamenicky MazowianCyrillic ELOTMacedonian LithuanianLithuanian IBM Set IBM Set IBM Proprinter X24E and XL24E ProtocolIBM Set 1/2 Common Characters Epson ESC/P2 ProtocolNational Character Sets National Characters E-28 Character SetsResident Fonts Resident Fonts Timeless outline Nimbus Sans outline OCR A OCR BA4 Size GlossaryApplication Software ASCIICarriage Return CR Defaults Line Feed LF Characters per horizontal inch cpi Soft Fonts Single SheetsSoftware Tear BarIndex IN-2 Index