Problem Solution | Genicom LA36 guide

Trouble-Shooting

	Problem	Solution
	Printing is too light or too dark.	Make sure that the ribbon cartridge is properly
		installed and that the ribbon feeds smoothly.
		Make sure that the paper thickness lever is set for the
		thickness of your paper. See the “Paper Thickness
		Lever Settings” table in Chapter 2, page 2-11.
		Check ribbon wear. Replace the ribbon if necessary.

	Stains or smudges appear on the	Make sure that the paper thickness lever is set for the
	page.	thickness of your paper. See the “Paper Thickness
		Lever Settings” table in Chapter 2, page 2-11.
		Check ribbon wear. Replace the ribbon if necessary.
		Check whether the tip of the print head is dirty. Clean
		the head with a soft cloth if necessary. For removing
		the print head, see the section, “Replacing the Print
		Head,” in Chapter 5, on page 5-5.

	The page is blank.	Make sure that the ribbon cartridge is properly
		installed. See the section, “Installing the Ribbon
		Cartridge,” in step 3 of the Installation Guide, page 1-
		8.

	Printing is erratic or the wrong	Make sure that the interface cable is securely
	characters are printed. Many “?”	connected to both the printer and computer.
	or unexpected characters are	Make sure that the printer protocol selected in your
	printed.	Make sure that the printer protocol selected in your
	printed.	software is the same as the protocol selected on the
		software is the same as the protocol selected on the
		printer. See step 6, “Connecting the Printer to Your
		Host System,” page 1-17 of the Installation Guide.
		If you are using an DEC-423 serial interface, make
		sure that the serial settings required by your software
		or computer are the same as the settings on the
		printer. See the section, “Changing Install Options,”
		in Chapter 4, page 4-25.
		If the PROTOCOL option is set to AUTO, the printer
		may not detect the proper protocol. Force this option
		according to your needs. See the section, “Changing
		Macro 1 and Macro 2 Options,” in Chapter 4,
		page 4-14.

	Printing is vertically misaligned	Use the printer's vertical alignment function to check
	(jagged).	the vertical print alignment. If necessary, adjust the
		print alignment. See the section, “Checking Vertical
		Alignment,” in this chapter on page 6-7.

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Genicom LA36 manual Problem Solution

Contents

Genicom Matrix Printer LA36 FCC Compliance Statement Page Table of Contents Printing Maintenance Supplies and Options Resident Fonts Glossary GL-1 Index IN-1 Viii LA36N/LA36W PrefaceAbout this Manual Printer Models and Options Organization LA36N and LA36W Model Specifications Maintenance Xii Introduction Features Options Paper Handling Parts of the Printer Front View Basic States of the Printer Operations of the Control Panel Control Panel Operations Enter Top-of-Form Adjustment mode Not printing Off Paper Thickness and Number of Copies Paper Specifications Paper SizeSelecting Paper Printer Acoustical Feed-Backs Ready state but not receiving or printing data Pause state Overview of Paper Operations Levers and Buttons Used for Paper Handling Adjusting for Paper Thickness Using Single Sheets Paper Thickness Lever PositionsLoading a Single Sheet of Paper Setting Paper Select Lever and Left Paper Guide Ejecting Single Sheets Using Continuous Forms Positioning the Paper Stack Loading Continuous Forms Push Tractor and Rear Feed 12 mm Adjusting Paper Tension Always manipulate the metallic parts of the tractor unit Loading Continuous Forms Pull Tractor and Bottom Feed Removing the Tractor Unit Installing the Tractor Unit for Pull-tractor Feed Passing Continuous Forms Paper From Under the Printer Setting Continuous Forms Paper on the Tractors Unloading Continuous Forms Push-Feed Mode Recovering from an Unexpected Unloading OperationTearing Off Continuous Forms Automatic-Tear-Off Advancing Manual Tear-Off Advancing Print Area Definition Feeding and Positioning Paper Abcdefghij ··· Line Feed/Form Feed Top-of-Form Adjustment Switching Paper Types FF/LOAD button Turn the printer off Switching between Push-Feed and Pull-Feed Envelopes Tips on Paper HandlingGeneral Tips Multipart Forms Printing Selecting Print Features Using the Control Panel Using Commercial Software Selecting Macro 1 or Macro Macro 1 and Macro 2 Settings DECEpson IBM Epson mode DEC modeIBM&Epson mode IBM mode Installation Settings Adjustments SettingsXON/XOFF Selecting a Resident Font Menu access All functions allowed DEC PPL2 protocol Changing the Protocol Resuming Printing Starting or Stopping PrintingStarting Printing Stopping and Viewing Printing Removing Printed Pages Removing Single SheetsRemoving Continuous Forms What is Set-Up Mode? Using Set-Up Mode How Set-Up Works Entering the Set-Up Mode OFF on Initial Printout in the Set-Up Mode Set-Up Mode Functions Overview of the Set-Up Mode Options with Pre-determined Values Print the menu of the vertical pitch option Enter the Set-Up modeExample Changing the Vertical Pitch Select the Macro 2 function Example Changing the Left Margin Options with Undetermined Values Options with Both Pre-determined and Undetermined Values Print the menu of the left margin optionChange the left margin from column 1 to column Summary of the Set-Up Mode Points to Remember Printing the Printer Configuration Printout of Factory SettingsUsing the Print Function Required Options Deciding Which Options to Change Changing Macro 1 and Macro 2 Options Macro 1 and Macro 2 Options List Port Depnd Macro 1 and Macro 2 Options and Values IBM PPX24 LF=LFCR=CR Tractor Answerback Wrap US Ascii Suppl Ecma IBM SET Install Options List Changing Install Options English Install Options and Values Provided. If you need a larger capacity for Larger the input buffer selected, the smallerDownload buffer becomes. Even with 64K bytes Input buffer, a minimal download buffer is None Number of data bits Parity bit Adjust Options and Values AdjustingTop-of-Form Origin Changing Menu Access Options Menu Access Option and ValuesExiting and Saving Start the printing test select the PRINT-Toption Recalling Factory SettingsUsing the Diagnostic Functions Printing Test Examine the test Hex Dump ModeStart the Hex Dump mode select the HEX-DUMPoption Exit the Hex Dump mode Sample Hex Dump Setup Mode MACRO1 MACRO2 Set-Up Mode Quick Reference Print Install Adjust Tests RCALL-FACT MENU-ACCES SAVE&EXIT Maintenance CleaningCleaning and Vacuuming the Printer Cleaning the Platen and Paper Bail Rollers Replacing the Ribbon Cartridge Cleaning the Print Head Remove the new ribbon cartridge from its package and install Replacing the Print Head Trouble-Shooting Solving problemsPrint Quality Problems and Solutions Problem Solution Problem Solution Paper Handling Problems and Solutions Operating Problems and Solutions Printer Failures Diagnostic Functions Adjust the vertical print alignment at Letter quality speed Checking Vertical AlignmentStart the vertical alignment test Exit the vertical alignment function Vertical Alignment Adjustment LA30R-KC Supplies and OptionsSupplies LA30R-KA Installing the Color Kit Installing Options Physical Specifications Printer and Paper Specifications Functional Specifications Character sets FontsBarcode Performance Specifications Print Area Paper Specifications Print Area for Continuous Forms Paper Thickness Do not use in high humidity environments Command Sets DEC PPL2 Quick Reference Guide Conventions Escape 1/11, introduces an escape sequenceControl string CSI Pn ... Pn u Positioning ControlsC0 Control Code C1 Control Code Sheet Size and Margins Type Size and Spacing, Managing Implicit Cursor Motion Font Management and Attribute Selection TBC TabsCSI Pn . . . Pn u CSI Pn . . . Pn Selecting Character Sets Ascii SCS Final Characters Reports CSI Ps n DCS Ps Pn2 Pn3Encodedmessage String ST Miscellaneous CSI Ps1 Pn2 Barcode PrintingDecbar Decsbca Decsbca CSI 0’q Sixel Graphics Device Control String Envelope Sixel Graphics Grid Size defined by Pn3 Sixel Graphics Protocol Selector Ps1 Sixel Graphics Control Codes Pn1 Pn2 Pn3 Pn4Pc Pu Px Py Pz Standard 8-bit Code Table Left Half Standard 8-bit Code Table Right Half Ascii Designating and Invoking Character Sets ISO JIS Ascii National Replacement Character Sets IBM Proprinter X24E and XL24E Quick Reference Guide Print Mode Control Tabulation Horizontal ControlESC Vertical Control Formatting Color SelectionCharacter Set Control Bit Image Graphics Downloading ESC EM R Cut Sheet Feeder ControlESC EM ESC EM E Epson ESC/P2 Quick Reference Guide ESC P ESC M Set line spacing to n/360 inch 0 ≤ 255 ESC + n D2 ≤ Character codes Font Selection and Downloading DELESC = ESC # ESC @ Command Sets Parallel Interface Interface Information Centronics Compatible Signals To printer HostClk High in reverse data transfer phase Ieee 1284-B Nibble Mode signals Serial Interface Cable Wiring Serial OptionsBuffer Control DTR XON/XOFF DC1/DC3 DEC PPL2 Protocol Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Code Default Sets Code Ecma Turkish ISO Latin Hungarian Slovenian Polish Elot Latin Polish Mazowian Kamenicky Cyrillic Lithuanian IBM Proprinter X24E and XL24E Protocol IBM Set 1/2IBM Set Epson ESC/P2 Protocol National Character SetsCommon Characters National Characters Character Sets Resident Fonts Timeless outline Nimbus Sans outline Glossary Column Command SetCarriage Return CR Centronics Interface Dpi DefaultsDot Matrix Downloading Lpi Normal ModeLine Feed LF Line Spacing Proportional Spacing Set-Up ModePitch Platen Tear Bar Single SheetsSoft Fonts Software BIT&PARITY Bottom MRG IndexAnswer ENQ Auto Ansbk Form Lengh Horz PitchLanguage Left Margn IN-3 Vert Pitch