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Genicom LA36 manual Trouble-Shooting, Problem, Solution

Models: LA36

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Trouble-Shooting

Trouble-Shooting

	Problem	Solution
	Printing is too light or too dark.	Make sure that the ribbon cartridge is properly
		installed and that the ribbon feeds smoothly.
		Make sure that the paper thickness lever is set for the
		thickness of your paper. See the “Paper Thickness
		Lever Settings” table in Chapter 2, page 2-11.
		Check ribbon wear. Replace the ribbon if necessary.

	Stains or smudges appear on the	Make sure that the paper thickness lever is set for the
	page.	thickness of your paper. See the “Paper Thickness
		Lever Settings” table in Chapter 2, page 2-11.
		Check ribbon wear. Replace the ribbon if necessary.
		Check whether the tip of the print head is dirty. Clean
		the head with a soft cloth if necessary. For removing
		the print head, see the section, “Replacing the Print
		Head,” in Chapter 5, on page 5-5.

	The page is blank.	Make sure that the ribbon cartridge is properly
		installed. See the section, “Installing the Ribbon
		Cartridge,” in step 3 of the Installation Guide, page 1-
		8.

	Printing is erratic or the wrong	Make sure that the interface cable is securely
	characters are printed. Many “?”	connected to both the printer and computer.
	or unexpected characters are	Make sure that the printer protocol selected in your
	printed.	Make sure that the printer protocol selected in your
	printed.	software is the same as the protocol selected on the
		software is the same as the protocol selected on the
		printer. See step 6, “Connecting the Printer to Your
		Host System,” page 1-17 of the Installation Guide.
		If you are using an DEC-423 serial interface, make
		sure that the serial settings required by your software
		or computer are the same as the settings on the
		printer. See the section, “Changing Install Options,”
		in Chapter 4, page 4-25.
		If the PROTOCOL option is set to AUTO, the printer
		may not detect the proper protocol. Force this option
		according to your needs. See the section, “Changing
		Macro 1 and Macro 2 Options,” in Chapter 4,
		page 4-14.

	Printing is vertically misaligned	Use the printer's vertical alignment function to check
	(jagged).	the vertical print alignment. If necessary, adjust the
		print alignment. See the section, “Checking Vertical
		Alignment,” in this chapter on page 6-7.

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Genicom LA36 manual Trouble-Shooting, Problem, Solution

Contents

GENICOM Corporation GENICOM Matrix Printer LA36 User ManualFCC Compliance Statement Canadian Compliance StatementRadio and Television Interference Notice to Canadian Users Table of Contents 1. Introduction2. Paper Handling 3. Printing 4. Using Set-Up Mode6.Trouble-Shooting 5. MaintenanceB. Printer and Paper Specifications C. Command SetsA. Supplies and Options Glossary D. Interface InformationE. Character Sets F. Resident FontsPage Preface About this ManualPrinter Models and Options 2 - Paper Handling OrganizationThe LA36N and LA36W Model Specifications 1 - Introduction6 - Trouble-Shooting Notes, Cautions and Warnings4 - Using Set-Up Mode 5 - MaintenancePage Introduction FeaturesIntroduction OptionsGetting to Know the Printer’s Major Parts and the Control Panel Paper HandlingParts of the Printer Paper HandlingFront and Rear Views 9. Paper select lever to switch the paper source 3. Paper thickness lever to adjust the print head gap6. Interface connector to connect the printer to the host system 8. Power switch to switch the printer on/offBasic States of the Printer IndicatorFault Operations of the Control PanelControl Panel Operations Turn power off and on again 3 This operation is available in the rear-feeding push-tractor mode4 Switching is not done if the printer is holding printing data Paper Thickness and Number of Copies Selecting PaperPaper Specifications Paper Size Printer Acoustical Feed-BacksIn the Pause state Overview of Paper OperationsCaution To load or feed paper, the printer must be In the Ready state but not receiving or printing dataAction Levers and Buttons Used for Paper HandlingLever/Button PurposeAdjusting the Paper Thickness Lever Adjusting for Paper ThicknessUsing Single Sheets Paper Thickness Lever PositionsLoading a Single Sheet of Paper Setting Paper Select Lever and Left Paper Guide Ejecting Single Sheets Using Continuous Forms Good placement Bad placementPositioning the Paper Stack Loading Continuous Forms Push Tractor and Rear Feed 12 mm Positioning the Tractor Using the Tractor GuideLowering the Cut Sheet Stand Adjusting Paper TensionAlways manipulate the metallic parts of the tractor unit Loading Continuous Forms Pull Tractor and Bottom FeedRemoving the Tractor Unit 3. Set the cut sheet stand and the back cover to the down positionA. Push the forms tractor unit toward the front of the printer 4. Open the front cover 1, with taking care of not totally removing it Setting Continuous Forms Paper on the Tractors Automatic-Tear-Off Advancing Unloading Continuous Forms Push-Feed ModeRecovering from an Unexpected Unloading Operation Tearing Off Continuous FormsManual Tear-Off Advancing Print Area Definition Feeding and Positioning Paper50 ABCDEFGHIJ ··· 1 2 3 4 5ABCDEFGHIJ ··· ABCDEFGHIJ ···Line Feed/Form Feed Top-of-Form AdjustmentSwitching Paper Types Switching from Single Sheets to Continuous Forms Push-Feed Mode Switching from Continuous Forms to Single Sheets Push-Feed ModeSwitching between Push-Feed and Pull-Feed To Reinstall the Tractor Unit for Push-Tractor Feed2. Turn the printer off Multipart Forms Tips on Paper HandlingUse the NO TEAR value of the TEAR option in the Set-Up mode General TipsPrinting Selecting Print FeaturesUsing the Control Panel Using Commercial SoftwareControl Panel Selecting Macro 1 or MacroSwitching Macros and Selecting Features on the Control Panel Macro 1 and Macro 2 SettingsEpson mode DEC modeIBM&Epson mode IBM modeAdjustments Settings Installation SettingsMenu access All functions allowedSelecting a Resident Font DEC PPL2 protocol Changing the ProtocolResuming Printing Starting or Stopping PrintingStarting Printing Stopping and Viewing PrintingRemoving Printed Pages Removing Single SheetsRemoving Continuous Forms What is Set-Up Mode? Using Set-Up ModeHow Set-Up Works Entering the Set-Up ModeSet-Up/Quit OFF ON Entering the Set-Up Mode2. Turn the printer off 4. Remove the acoustic cover in order to see the printed textInitial Printout in the Set-Up Mode Set-Up Mode Functions Overview of the Set-Up ModePORT Options with Pre-determined Values3. Print the menu of the vertical pitch option 1. Enter the Set-Up modeExample Changing the Vertical Pitch 2. Select the Macro 2 functionExample Changing the Left Margin 1. Enter the Set-Up modeOptions with Undetermined Values Range Management for a Wide Range of Values5. Exit the Macro 2 function Options with Both Pre-determined and Undetermined Values3. Print the menu of the left margin option 4. Change the left margin from column 1 to columnUsing Set-Up Mode Summary of the Set-Up Mode4-10 Points to Remember Printing the Printer ConfigurationUsing Set-Up Mode Printout of Factory SettingsUsing the PRINT Function4-12 For MACRO 2, the factory setting is also PORT Deciding Which Options to Changeselected a protocol when you set up the printer, you For MACRO 1, the factory setting is PORT DEPNDFunctionOptionValue Changing Macro 1 and Macro 2 OptionsMacro 1 and Macro 2 Options List PORT DEPND Macro 1 and Macro 2 Options and ValuesMacro 1 and IBM PPX24EPSON ESCP DRAFT13.6 IN LF=LFCR=CRTo be continued TRACTOR SOFT CNTRLMACRO 1 and 2 Options WRAPNO DISCON 1 andUS ASCII D-SUPPL Page IBM SET Install Options List Changing Install OptionsAUTO 2 SEC INSTALL Options and ValuesENGLISH AUTO 1 SECof input buffer, a minimal download buffer is 64 KBYTEThe larger the input buffer selected, the smaller the download buffer becomes. Even with 64K bytesNONE 9600Number of data bits Parity bitADJUST Options and Values AdjustingTop-of-Form Originmode by turning the printer on while pressing the Changing Menu Access OptionsExiting and Saving You can return to the All Functions Accessible1. Start the printing test select the PRINT-T option Recalling Factory SettingsUsing the Diagnostic Functions Printing Test3. Examine the test page Hex Dump Mode1. Start the Hex Dump mode select the HEX-DUMP option 3. Exit the Hex Dump modeUsing Set-Up Mode 4-33Sample Hex Dump Set-Up Mode Quick Reference The following flowchart shows how the Set-Up mode is organizedAsterisks * indicate factory settings ERROR BEEP ONE Exit/SaveTEAR AUTO 1 SEC Cleaning MaintenanceCleaning the Platen and Paper Bail Rollers Cleaning the Print Head Replacing the Ribbon Cartridge1. Turn off the printer Replacing the Print Head Solving problems Trouble-ShootingTrouble-Shooting ProblemSolution The top margin is wrong Paper Handling Problems and Solutions Operating Problems and Solutions Printer Failures Diagnostic FunctionsChecking Vertical Alignment 2. Adjust the vertical print alignment at Letter quality speed1. Start the vertical alignment test 4. Exit the vertical alignment function Vertical Alignment AdjustmentSupplies and Options SuppliesOptions Installing the Color Kit Installing OptionsWeight Printer and Paper SpecificationsPhysical Specifications DimensionsPrint direction Functional SpecificationsCommand sets protocols Print methodCharacter sets FontsBarcode Character pitch Performance SpecificationsRibbon service life Line spacingPrint Area Paper SpecificationsPrinter and Paper Specifications Wc Thickness Paper ThicknessType of Paper Number of PartsDo not use in high humidity environments 2P 3P 5PCommand Sets DEC PPL2 Quick Reference Guide represented by the equivalent escape sequence ESC \ 1/11 5/12 Escape 1/11, introduces an escape sequencealso be represented by the equivalent escape sequence ESC 1/11 5/11 represented by the equivalent escape sequence ESC P 1/11 5/0C0 Control Code C0 Control CodeC0 Control Code C0 Control CodeCSI Pn t CSI Pn aCSI Pn d CSI Pn eCSI ? 27 h CSI ? 7 hCSI ? 40 h CSI ? 40 lSelecting CSI Ps mSelecting Fonts CSI Ps mCSI Ps . . . Ps g TabsCSI Pn . . . Pn u CSI Pn . . . PnDCS Ps ! u ESC SP LESC SP M ESC SP N94-Character Sets SCS Final CharactersPsn c 96-Character SetsCSI c ESC ? ps1 Ps2C0 Control Code DCS Ps Pn2 Pn3v encodedmessage string STESC c C0 Control CodeCSI Ps1 p CSI ! pCSI Ps1 Pn2 Barcode PrintingESC % SP ESC % @String Introducer Exit Sixel Graphics mode and return to text modeDECSBCA CSI 0’q DECSBCA CSI 0’qHorizontal Grid Size inches Sixel Graphics Protocol Selector Ps1Sixel Graphics Grid Size defined by Pn3 Ps1 ValueSixel Graphics Control Codes Pn1 Pn2 Pn3 Pn4Pc Pu Px Py Pz Standard 8-bit Code Table Left Half Standard 8-bit Code Table Left HalfStandard 8-bit Code Table Right Half Standard 8-bit Code Table Right HalfDesignating and Invoking Character Sets Designating and Invoking Character SetsC-21 National Replacement Character SetsPrint Mode Control IBM Proprinter X24E and XL24E Quick Reference GuideHorizontal Control Vertical ControlTabulation Page Formatting Color SelectionCharacter Set Control Bit Image Graphics DownloadingMiscellaneous Cut Sheet Feeder ControlPrint Mode Control Epson ESC/P2 Quick Reference Guided = 30 to Horizontal Controld = 20 to 20/3600 inch = 1/180 inchTabulation Vertical Controld2 ≤ Page FormattingColor Selection Character Set Controlcharacter codes Font Selection and Downloading Set scalable font modeSet proportional space mode Reset proportional space modeBit Image Graphics Cut Sheet Feeder ControlMiscellaneous C-34 Command SetsParallel Interface Interface InformationInterface Information Centronics Compatible SignalsHostClk IEEE 1284-B Nibble Mode signalsHigh in reverse data transfer phase To printerSerial Interface Cable Cable WiringSerial Options Buffer ControlXON/XOFF DC1/DC3 DEC PPL2 Protocol Character SetsDEC Special Graphics Character Set DEC Technical Character Set Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets E-10 Character SetsE-11 Character SetsE-12 Character SetsE-13 Character SetsE-14 Character SetsE-15 Character SetsE-16 Character SetsE-17 Character SetsE-18 Character SetsCode Page Code Page Code PageCode Page Code PageECMA Code PageCode Page TurkishHungarian ISO LatinISO Latin ISO LatinELOT MazowianKamenicky CyrillicLithuanian LithuanianMacedonian IBM Proprinter X24E and XL24E Protocol IBM Set 1/2IBM Set IBM Set Epson ESC/P2 Protocol National Character SetsCommon Characters National Characters E-28 Character SetsResident Fonts Resident Fonts Timeless outline Nimbus Sans outline OCR A OCR BASCII GlossaryA4 Size Application SoftwareCarriage Return CR Defaults Line Feed LF Characters per horizontal inch cpi Tear Bar Single SheetsSoft Fonts SoftwareIndex IN-2 Index