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Genicom LA36 manual Operating Problems and Solutions

Models: LA36

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Operating Problems and Solutions

Trouble-Shooting

Problem

Solution

Paper slips off the forms tractors or the perforated holes of the paper tear during printing.

Make sure that the forms tractors are positioned correctly for the width of your paper and that the perforated holes of the paper fit directly over the tractor sprockets. See the section, “Using Continuous Forms,” in Chapter 2, page 2-14.

Operating Problems and Solutions

The following table identifies common operating problems and suggests solutions. If you cannot resolve a problem, contact your dealer.

	Problem	Solution
	The power does not turn on.	Make sure that the “I” on the printer power switch is
		depressed.
		Make sure that the power cord is securely connected
		to both the printer and the outlet. Make sure that the
		power outlet is functional.
		Turn the power off. Wait a minute and then turn the
		printer on again. If the printer still has no power,
		contact your dealer.

	The printer is on but it will not	Make sure that the Ready indicator is lit. See the
	print.	subsection, “Control Panel Operations,” in Chapter 2,
		page 2-4.
		Make sure that the interface cable is securely
		connected to both the printer and the computer. See
		step 6, “Connecting the Printer to Your Host System,”
		of the Installation Guide, page 1-17.
		If the Fault indicator is lit, load the paper. See the
		Chapter 2 section, “Paper Handling,” page 2-32.
		Run the printer printing test. If the printing test
		executes normally, the problem is being caused by the
		interface, the computer, incorrect printer settings, or
		incorrect software settings. See step 5, “Testing the
		Printer,” of the Installation Guide, page 1-14.
		Make sure that the printer protocol selected in your
		software is the same as the protocol selected on the
		printer. See step 6, “Connecting the Printer to Your
		Host System,” in the Installation Guide, page 1-17.
		If you are using an DEC-423 serial interface, make
		sure that the serial settings required by your software
		or computer are the same as the settings on the
		printer. See the section, “Changing Install Options,”
		in Chapter 4, page 4-25.

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Genicom LA36 manual Operating Problems and Solutions

Contents

GENICOM Matrix Printer LA36 User Manual GENICOM CorporationFCC Compliance Statement Canadian Compliance StatementRadio and Television Interference Notice to Canadian Users Table of Contents 1. Introduction2. Paper Handling 4. Using Set-Up Mode 3. Printing5. Maintenance 6.Trouble-ShootingB. Printer and Paper Specifications C. Command SetsA. Supplies and Options F. Resident Fonts D. Interface InformationE. Character Sets GlossaryPage Preface About this ManualPrinter Models and Options 1 - Introduction OrganizationThe LA36N and LA36W Model Specifications 2 - Paper Handling5 - Maintenance Notes, Cautions and Warnings4 - Using Set-Up Mode 6 - Trouble-ShootingPage Features IntroductionOptions IntroductionPaper Handling Getting to Know the Printer’s Major Parts and the Control PanelParts of the Printer Paper HandlingFront and Rear Views 8. Power switch to switch the printer on/off 3. Paper thickness lever to adjust the print head gap6. Interface connector to connect the printer to the host system 9. Paper select lever to switch the paper sourceOperations of the Control Panel IndicatorFault Basic States of the PrinterControl Panel Operations Turn power off and on again 3 This operation is available in the rear-feeding push-tractor mode4 Switching is not done if the printer is holding printing data Printer Acoustical Feed-Backs Selecting PaperPaper Specifications Paper Size Paper Thickness and Number of CopiesIn the Ready state but not receiving or printing data Overview of Paper OperationsCaution To load or feed paper, the printer must be In the Pause statePurpose Levers and Buttons Used for Paper HandlingLever/Button ActionAdjusting for Paper Thickness Adjusting the Paper Thickness LeverUsing Single Sheets Paper Thickness Lever PositionsLoading a Single Sheet of Paper Setting Paper Select Lever and Left Paper Guide Ejecting Single Sheets Using Continuous Forms Good placement Bad placementPositioning the Paper Stack Loading Continuous Forms Push Tractor and Rear Feed Positioning the Tractor Using the Tractor Guide 12 mmAdjusting Paper Tension Lowering the Cut Sheet StandLoading Continuous Forms Pull Tractor and Bottom Feed Always manipulate the metallic parts of the tractor unit3. Set the cut sheet stand and the back cover to the down position Removing the Tractor UnitA. Push the forms tractor unit toward the front of the printer 4. Open the front cover 1, with taking care of not totally removing it Setting Continuous Forms Paper on the Tractors Tearing Off Continuous Forms Unloading Continuous Forms Push-Feed ModeRecovering from an Unexpected Unloading Operation Automatic-Tear-Off AdvancingManual Tear-Off Advancing Feeding and Positioning Paper Print Area DefinitionABCDEFGHIJ ··· 1 2 3 4 5ABCDEFGHIJ ··· 50 ABCDEFGHIJ ···Top-of-Form Adjustment Line Feed/Form FeedSwitching Paper Types Switching from Continuous Forms to Single Sheets Push-Feed Mode Switching from Single Sheets to Continuous Forms Push-Feed ModeSwitching between Push-Feed and Pull-Feed To Reinstall the Tractor Unit for Push-Tractor Feed2. Turn the printer off General Tips Tips on Paper HandlingUse the NO TEAR value of the TEAR option in the Set-Up mode Multipart FormsSelecting Print Features PrintingUsing Commercial Software Using the Control PanelSelecting Macro 1 or Macro Control PanelMacro 1 and Macro 2 Settings Switching Macros and Selecting Features on the Control PanelIBM mode DEC modeIBM&Epson mode Epson modeInstallation Settings Adjustments SettingsMenu access All functions allowedSelecting a Resident Font Changing the Protocol DEC PPL2 protocolStopping and Viewing Printing Starting or Stopping PrintingStarting Printing Resuming PrintingRemoving Printed Pages Removing Single SheetsRemoving Continuous Forms Using Set-Up Mode What is Set-Up Mode?Entering the Set-Up Mode How Set-Up Works4. Remove the acoustic cover in order to see the printed text Entering the Set-Up Mode2. Turn the printer off Set-Up/Quit OFF ONInitial Printout in the Set-Up Mode Overview of the Set-Up Mode Set-Up Mode FunctionsOptions with Pre-determined Values PORT2. Select the Macro 2 function 1. Enter the Set-Up modeExample Changing the Vertical Pitch 3. Print the menu of the vertical pitch optionRange Management for a Wide Range of Values 1. Enter the Set-Up modeOptions with Undetermined Values Example Changing the Left Margin4. Change the left margin from column 1 to column Options with Both Pre-determined and Undetermined Values3. Print the menu of the left margin option 5. Exit the Macro 2 functionUsing Set-Up Mode Summary of the Set-Up Mode4-10 Printing the Printer Configuration Points to RememberUsing Set-Up Mode Printout of Factory SettingsUsing the PRINT Function4-12 For MACRO 1, the factory setting is PORT DEPND Deciding Which Options to Changeselected a protocol when you set up the printer, you For MACRO 2, the factory setting is also PORTChanging Macro 1 and Macro 2 Options FunctionOptionValueMacro 1 and Macro 2 Options List Macro 1 and Macro 2 Options and Values PORT DEPNDDRAFT IBM PPX24EPSON ESCP Macro 1 and13.6 IN LF=LFCR=CRTo be continued TRACTOR SOFT CNTRLMACRO 1 and 1 and WRAPNO DISCON 2 OptionsUS ASCII D-SUPPL Page IBM SET Changing Install Options Install Options ListAUTO 1 SEC INSTALL Options and ValuesENGLISH AUTO 2 SECthe download buffer becomes. Even with 64K bytes 64 KBYTEThe larger the input buffer selected, the smaller of input buffer, a minimal download buffer isParity bit 9600Number of data bits NONEAdjustingTop-of-Form Origin ADJUST Options and ValuesYou can return to the All Functions Accessible Changing Menu Access OptionsExiting and Saving mode by turning the printer on while pressing thePrinting Test Recalling Factory SettingsUsing the Diagnostic Functions 1. Start the printing test select the PRINT-T option3. Exit the Hex Dump mode Hex Dump Mode1. Start the Hex Dump mode select the HEX-DUMP option 3. Examine the test pageUsing Set-Up Mode 4-33Sample Hex Dump Set-Up Mode Quick Reference The following flowchart shows how the Set-Up mode is organizedAsterisks * indicate factory settings ERROR BEEP ONE Exit/SaveTEAR AUTO 1 SEC Maintenance CleaningCleaning the Platen and Paper Bail Rollers Replacing the Ribbon Cartridge Cleaning the Print Head1. Turn off the printer Replacing the Print Head Trouble-Shooting Solving problemsTrouble-Shooting ProblemSolution The top margin is wrong Paper Handling Problems and Solutions Operating Problems and Solutions Diagnostic Functions Printer FailuresChecking Vertical Alignment 2. Adjust the vertical print alignment at Letter quality speed1. Start the vertical alignment test Vertical Alignment Adjustment 4. Exit the vertical alignment functionSupplies and Options SuppliesOptions Installing Options Installing the Color KitDimensions Printer and Paper SpecificationsPhysical Specifications WeightPrint method Functional SpecificationsCommand sets protocols Print directionCharacter sets FontsBarcode Line spacing Performance SpecificationsRibbon service life Character pitchPaper Specifications Print AreaPrinter and Paper Specifications Wc Number of Parts Paper ThicknessType of Paper Thickness2P 3P 5P Do not use in high humidity environmentsCommand Sets DEC PPL2 Quick Reference Guide represented by the equivalent escape sequence ESC P 1/11 5/0 Escape 1/11, introduces an escape sequencealso be represented by the equivalent escape sequence ESC 1/11 5/11 represented by the equivalent escape sequence ESC \ 1/11 5/12C0 Control Code C0 Control CodeC0 Control Code C0 Control CodeCSI Pn e CSI Pn aCSI Pn d CSI Pn tCSI ? 40 l CSI ? 7 hCSI ? 40 h CSI ? 27 hCSI Ps m CSI Ps mSelecting Fonts SelectingCSI Pn . . . Pn TabsCSI Pn . . . Pn u CSI Ps . . . Ps gESC SP N ESC SP LESC SP M DCS Ps ! uSCS Final Characters 94-Character SetsESC ? ps1 Ps2 96-Character SetsCSI c Psn cstring ST DCS Ps Pn2 Pn3v encodedmessage C0 Control CodeCSI ! p C0 Control CodeCSI Ps1 p ESC cESC % @ Barcode PrintingESC % SP CSI Ps1 Pn2DECSBCA CSI 0’q Exit Sixel Graphics mode and return to text modeDECSBCA CSI 0’q String IntroducerPs1 Value Sixel Graphics Protocol Selector Ps1Sixel Graphics Grid Size defined by Pn3 Horizontal Grid Size inchesSixel Graphics Control Codes Pn1 Pn2 Pn3 Pn4Pc Pu Px Py Pz Standard 8-bit Code Table Left Half Standard 8-bit Code Table Left HalfStandard 8-bit Code Table Right Half Standard 8-bit Code Table Right HalfDesignating and Invoking Character Sets Designating and Invoking Character SetsNational Replacement Character Sets C-21IBM Proprinter X24E and XL24E Quick Reference Guide Print Mode ControlHorizontal Control Vertical ControlTabulation Page Formatting Color SelectionCharacter Set Control Downloading Bit Image GraphicsCut Sheet Feeder Control MiscellaneousEpson ESC/P2 Quick Reference Guide Print Mode Control20/3600 inch = 1/180 inch Horizontal Controld = 20 to d = 30 toVertical Control TabulationCharacter Set Control Page FormattingColor Selection d2 ≤character codes Reset proportional space mode Set scalable font modeSet proportional space mode Font Selection and DownloadingBit Image Graphics Cut Sheet Feeder ControlMiscellaneous Command Sets C-34Interface Information Parallel InterfaceCentronics Compatible Signals Interface InformationTo printer IEEE 1284-B Nibble Mode signalsHigh in reverse data transfer phase HostClkSerial Interface Buffer Control Cable WiringSerial Options CableXON/XOFF DC1/DC3 Character Sets DEC PPL2 ProtocolDEC Special Graphics Character Set DEC Technical Character Set Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets Character Sets E-10Character Sets E-11Character Sets E-12Character Sets E-13Character Sets E-14Character Sets E-15Character Sets E-16Character Sets E-17Character Sets E-18Code Page Code Page Code PageCode Page Code PageTurkish Code PageCode Page ECMAISO Latin ISO LatinISO Latin HungarianCyrillic MazowianKamenicky ELOTLithuanian LithuanianMacedonian IBM Proprinter X24E and XL24E Protocol IBM Set 1/2IBM Set IBM Set Epson ESC/P2 Protocol National Character SetsCommon Characters National Characters Character Sets E-28Resident Fonts Timeless outline Nimbus Sans outline OCR A OCR B Resident FontsApplication Software GlossaryA4 Size ASCIICarriage Return CR Defaults Line Feed LF Characters per horizontal inch cpi Software Single SheetsSoft Fonts Tear BarIndex Index IN-2