Whirlpool RCS2002G, RCS3614G, RCS2012G, RCS3014G Troubleshooting, Problem Possible Cause Solution

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Troubleshooting

You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 13 (in the U.S.A.), or on page 14 (in Canada).

	PROBLEM	POSSIBLE CAUSE	SOLUTION
	Nothing will	The unit is not wired into	Wire the unit into a live circuit with
	operate	a live circuit with proper	proper voltage. (See Installation
		voltage.	Instructions.)
		A household fuse has blown	Replace household fuse or reset
		or a circuit breaker has	circuit breaker.
		tripped.

	The coil	A household fuse has blown	Replace household fuse or reset
	element(s) will	or a circuit breaker has	circuit breaker.
	not operate	tripped.
		You have not plugged in	Turn control knobs to OFF and plug
		coil elements all the way.	coil elements in all the way. (See
			“Replacing” on page 10.)
		You are not setting the control	Push control knobs in before turning
		knobs correctly.	to a setting.

	Control knob(s)	You are not pushing in before	Push control knob(s) in before turning
	will not turn	turning.	to a setting.

	Cooking	The cooktop is not level.	Level cooktop. (See Installation
	results are		Instructions.)
	not what	The pan used is not the correct	Refer to a reliable cookbook for
	you expected	The pan used is not the correct	Refer to a reliable cookbook for
	you expected	type or size.	recommended pan type and size.
		type or size.	recommended pan type and size.
		Cookware does not fit the coil	Pan should be the same size or
		element being used.	slightly larger than coil element
			being used.

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Contents Instructions Parts And Features Your Cooktop3191535 800 Thank you for buying a Whirlpool applianceImportant Safety Instructions On nextFor units with ventilating hood Parts And Features Control panelsModels RCS3004G Models RCS2002G RCS3014G, RCS3614G RCS2012G Using Your Cooktop Using the surface cooking areaPower On indicator light Surface cooking area markersSetting Recommended USE Home canning informationOptional canning kit Characteristics of cookware materials Cookware tipsCaring For Your Cooktop Coil elements and reflector bowlsRemoving Replacing Cleaning chart Part Cleaning Method Special InstructionsTroubleshooting Problem Possible Cause SolutionRequesting Assistance or Service If you need assistance or service in the U.S.AIf you need FSP replacement parts … If you need service* …If you need assistance or service in Canada If you need serviceInglis Limited Appliance Service Consumer Services For further assistanceLength of Warranty Whirlpool will PAY for Full ONE-YEAR FSP replacement parts and repair labor to correctWarranty Defects in materials or workmanship. Service must be’utilisation et d’entretien Table DE Cuisson ÉlectriqueWhirlpool Importantes instructions de sécurité Suite à la page suivanteImportantes Instructions DE Sécurité Pour les appareils avec hotte de ventilation Tableau de commande Pièces et caractéristiquesUtilisation de la table de cuisson Utilisation des éléments de la table de cuissonIndicateur de lélément de surface de cuisson Témoin lumineux de l’alimen- tation électriqueRéglage Utilisation Recommandée Renseignements pour les conserves à la maisonNécessaire facultatif de préparation de conserves Caractéristiques des matériaux d’ustensiles de cuisson Conseils pour le choix d’ustensiles de cuisson Entretien de la table de cuisson Éléments en spirale et cuvettes réfléchissantesEnlèvement Replacement Éléments en spirale et cuvettes réfléchissantes suiteTableau de nettoyage Pièce Méthode DE Nettoyage Instructions SpécialesGuide de diagnostic Problème Cause Possible SolutionDemande d’assistance ou de service Si vous avez besoin de service*…Si vous avez besoin des pièces de rechange FSP… Demande dassistance ou de service au Canada Pour plus dassistanceSi vous avez besoin de ser- vice ’UN AN Whirlpool NE Paiera PAS Pour