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TROUBLESHOOTING Are you having trouble with your phone? Here are some of the most
common problems and solutions.
Problems Solutions
The phone does not work
at all
• Make sure that adapter and phone cord are
connected properly.
• Check that the batteries are fully charged
and installed properly.
• This phone does not work during power
failure.
The phone does not ring
• Make sure the adapter and the phone cord
are connected properly.
• Move the handset closer to the base unit.
• Make sure the handset (or base) ringer is
turned on.
There is no dial tone
• Check that the phone cord is connected
properly.
• Check the handset is fully charged.
• Move the handset closer to the base unit.
CID does not work
properly
• Check with your local phone company that
the CID service is subscribed to.
• Let the phone ring at least once before
answering.
The CIDCW call cannot
be answered
• Check with your local phone company and
select the correct recall duration
The empty battery icon
appears soon after the
batteries are charged
• Replace the batteries with new ones.
The answering machine
does not record calls.
• Make sure the answering machine is
connected to the power adapter, and the
power adapter is plugged into mains supply
which is switched on.
• Check to see if the answering machine is
full. If so, delete some or all messages.
Unable to record a
memo.
• Check to see if there is already a memo. If
so, delete the old one.
• Check to see if the answering machine is
full. If so, delete some or all messages.