Range Troubleshooting

This section is designed to help you save the cost of a service call. However, you may still need assistance or service. When calling for service, you will need to provide a complete description of the problem, your appliance’s complete model and serial numbers and the purchase or installation date (see Warranty). This information is needed to properly identify parts needed.

Before Calling For Service…PHONE OUR HELP LINE AT: 1-800-295-8498

If your range should fail to operate, review the following list before calling for service.

Note: Most electrical clock malfunctions can be corrected by turning the power off to the range for about 15 seconds. (Clock and Control will reset itself).

Problem	Check…	What To Do

Nothing will operate	• Is the power cord plugged into a live	• Plug the power cord into a live circuit
	circuit with proper voltage?	with proper voltage.
	• Has a household fuse blown or a circuit	• Replace household fuse or reset circuit
	breaker tripped?	breaker.

The oven will not operate	• Has the clock been set?	• Refer to instructions for setting the
	• Have the electronic controls been set	electronic controls starting on page 15.
	correctly?
	• Has a delayed start time been	• Wait for the start time
	programmed?	to be reached.

The electric surface elements	• Has a household fuse blown or a circuit	• Replace household fuse or reset circuit
will not operate	breaker tripped?	breaker.
	• Are the control knobs set correctly?	• Push control knobs in before turning to
		a setting.
	• Is a control knob sticking or broken?	• See LUBRICATION on page 16.

Cooktop control knobs will not turn	• Are you pushing in before turning?	• Push control knobs in before turning to
	• See LUBRICATION page 16.	a setting. Call factory for help.

The self-cleaning cycle	• Does the range clock show the correct	• Reset clock to show the correct time of
will not operate	time of day?	day (see page 14).
	• Has a delayed start time been	• Wait for the start time to be reached or
	programmed?	reset for immediate start.

Control is “locked up” (meaning no	• There has been a power interruption.	• Reset the main power breaker to the
buttons will function)		range.

Cooking results are not what	• Is the range level?	• Level range (see Installation instructions
you expected	• Is the oven preheated before baking?	page 6).
	• Has the recipe been tested or is it from a	• Preheat oven when called for in recipe.
	reliable source?	• Use only tested recipes from a reliable
	• Is the pan used the type or size	source.
	recommended in a reliable cookbook?	• Refer to a reliable cookbook for
	• Is there proper air circulation around the	recommended pan type and size.
	pan when baking?	• Allow 1" to 2" (3.5-5 cm) of air space on
	• Does cooking utensil fit the surface	all sides of pan.
	burner being used?	• Pan should be the same size or slightly
	• Have you preheated oven for 15	larger than surface element being used.
	minutes?

SEE PAGE 10 & 14 FOR GAS TROUBLESHOOTING:

Caution: Do not run burners without pots in place. Excessive heat could damage clock/control above burners.