before you call (Solutions to Common Problems)
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION | |
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Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust | |
| leveling legs at base of range until the rack is level. When range is level, cooktop may | |
| appear out of alignment if countertop is not level. | |
| Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is | |
| sagging or slopping, contact a carpenter to correct the situation. | |
| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are | |
| square and have sufficient room for range clearance. | |
Cannot move | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. | |
appliance easily. |
| |
Contact builder or installer to make appliance accessible. | ||
Appliance must | ||
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be accessible for | Carpet interferes with range. Provide sufficient space so range can be lifted over carpet. | |
service. |
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Entire range or oven | Make sure cord/plug is plugged tightly into outlet. | |
does not operate. |
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Service wiring is not complete. Call an authorized servicer. | ||
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| Electrical power outage. Check house lights to be sure. Call your local electric company for | |
| service. | |
Oven control beeps | Electronic control has detected a fault condition. Press CANCEL to clear the display and | |
and displays any F | stop beeping. Reprogram oven. If fault recurs, record fault number. Press CANCEL and call | |
code error (ex.: F10) | an authorized servicer for assistance. | |
Oven light does not | Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide. | |
work. |
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Electrical power outage. Check house lights to be sure. Call your local electric company for service. | ||
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Surface unit does | No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in | |
not heat. | this Before you Call checklist. | |
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| Incorrect control setting. Make sure the correct control is on for the surface unit to be used. | |
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Surface burners do | Surface control knob has not been completely turned to LITE. Push in and turn the surface | |
not light. | control knob to LITE (until burner ignites) and then turn the surface control knob to the | |
| desired flame size. | |
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| Burner ports are clogged. Clean burners. See “To Clean Burner Grates, Contoured Burner | |
| Pans, Burner Cap and Burner Base” under General Cleaning. With the burner off, use small- | |
| gauge wire or needle to clean ports or slots. | |
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| Gas supply is turned off. Turn gas supply on. | |
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Surface burner | Burner ports or slots are clogged. With the burner off, clean by using a | |
flame burns half | needle to lean ports or slots. | |
way around. |
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Moisture is present after cleaning. Lightly fan the flame and allow the burner to operate | ||
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| until flame is full. Dry the burners thoroughly following instructions under General Cleaning. | |
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Surface burner | Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue. | |
flame is orange. |
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Salt air in coastal areas. A slightly orange flame is unavoidable. | ||
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Metalmarks. | Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on | |
| cooktop surface. Use a | |
| "Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning. | |
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