BEFORE YOU CALL (Solutions to Common Problems)
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION | |
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust | |
| leveling legs at base of range until the rack is level. When range is level, cooktop may | |
| appear out of alignment if countertop is not level. | |
| Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is | |
| sagging or slopping, contact a carpenter to correct the situation. | |
| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are | |
| square and have sufficient room for range clearance. | |
Cannot move | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. | |
appliance easily. |
| |
Contact builder or installer to make appliance accessible. | ||
Appliance must |
| |
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet. | ||
be accessible for | ||
service. | Gas line is | |
| connector installed. | |
Entire range or oven | Make sure cord/plug is plugged tightly into outlet. | |
does not operate. |
| |
Service wiring is not complete. Call an authorized servicer. | ||
| Electrical power outage. Check house lights to be sure. Call your local electric company for | |
| service. | |
|
| |
Cooktop control | An error message will be displayed (glowing “Er”) at power up (or after a power failure) if ANY | |
displays any E code | of the surface control knobs were left in the ON positions (Figure 8). If a power failure should | |
error (ex.: E014) | occur, be sure to set all of the surface control knobs to the OFF position. This will reset the | |
| surface controls. | |
| Also, if the induction sensors cannot detect a pan made of the correct material or if the pan is | |
| not centered properly or if the pan is too small, the power level will flash in the in the digital | |
| display and the pan will not heat. After 3 minutes, an “Er” error code will be displayed until the | |
| controls are set to OFF. | |
| If the surface controls do not function and the “ER” message remains in any display after following | |
| these procedures, contact your authorized servicer for assistance. | |
| Cooktop control has detected a fault or error condition. Try turning electrical power supply | |
| OFF and back ON to the appliance in order to reset main controls. If fault recurs, record fault | |
| number and unplug the appliance. | |
Oven control beeps | Electronic control has detected a fault condition. Press CANCEL to clear the display and | |
and displays any F | stop beeping. Reprogram oven. If fault recurs, record fault number. Press CANCEL and call | |
code error (ex.: F11) | an authorized servicer for assistance. | |
Oven light does not | Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide. | |
work. | Electrical power outage. Check house lights to be sure. Call your local electric company for service. | |
Surface unit does | No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in | |
not heat. | this Before you Call checklist. | |
| No cookware was placed on the induction cooking zones or the cookware material type is | |
| incorrect for induction cooking. | |
| Incorrect control setting. Make sure the correct control is on for the surface unit to be used. | |
Surface units too | Incorrect control setting. Make sure the correct control is on for the surface unit to be used. | |
hot or not hot | Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight | |
enough. | cookware. Flat pans heat better than warped pans. Cookware materials and weight of the | |
| material affect heating. | |
| pans heat unevenly, foods may burn easily. | |
Drip bowls are | Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. | |
pitting or rusting. | Remove and wash drip bowls as soon as possible after spillover. | |
| Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much | |
| as possible from direct exposure to salt air. |
42