GE J2S968 manual Before you call for service…, Consumer, Problem Possible Causes What To Do

Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

		A–Yellow flames	B–Yellow tips	C–Soft blue flames
		Call for service	on outer cones	Normal for natural
			Normal for LP gas	gas
Control knobs	Knob isn’t pushed down.	• To turn from the OFF position, push the knob in and
will not turn		then turn.
Burners do	Plug on range is not	• Make sure electrical plug is plugged into a live, properly
not light	completely inserted in the	grounded outlet.
	electrical outlet.
	Gas supply not connected	• See the Installation Instructions that came with your
	or turned on.	range.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Burner parts not replaced	• See the Care and cleaning of the range section.
	correctly.
Control Lockout feature		• If LOC ON appears in the display, the oven control is
is activated		locked. Turn this feature off to use the oven. See the
		Control Lockout section.
Ticking sound of spark	Control knob is still	• Turn the knob out of the LITE position to the desired
igniter persists after	in the LITE position.	setting.
burner lights		• Turn the burner off and relight. If ticking is still
		present, call for service.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, check all steps
large or yellow		in the Installation Instructions that came with
		your range.
Oven light does	Light bulb is loose or defective. • Tighten or replace the bulb.
not work
	Switch operating	• Call for service.

light is broken.

Consumer

Oven will not work

36

Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.	grounded outlet.
A fuse in your home may	• Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set.	• See the Using the oven section.