GE JB965 Food does not bake, Or roast properly, Broil properly, Oven temperature, Storage drawer

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Food does not bake	Oven controls improperly set.	• See the Using the oven section.
or roast properly
	Shelf position is incorrect	• See the Using the oven section.
	or the shelf is not level.
	Incorrect cookware or	• See the Using the oven section.
	cookware of improper
	size being used.
	Oven thermostat needs	• See the Adjust the oven thermostat—Do it yourself!
	adjustment.	section.
Food does not	Oven controls improperly set.	• Make sure you touch the BROIL HI/LO pad.
broil properly
	Door not open to the broil stop	• See the Using the oven section.
	position as recommended.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Cookware not suited	• Use the broiling pan and grid that came with your range.
	for broiling.
	The probe is plugged into the	• Unplug and remove the probe from the oven.
	outlet in the oven.
	(on some models)
	Aluminum foil used on the	• See the Using the oven section.
	the broiling pan and grid has
	not been fitted properly and
	slit as recommended.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.	• Broil for the longest period of time recommended in
		the Broiling Guide.
Oven temperature	Oven thermostat	• See the Adjust the oven thermostat—Do it yourself!
too hot or too cold	needs adjustment.	section.
Storage drawer	Rear drawer support is	• Reposition the drawer. See the Storage Drawer
is crooked	on top of the guide rail.	Removal instructions in the Care and cleaning of your
		range section.
Storage drawer	Power cord may be	• Reposition the drawer and power cord. See the
won’t close	obstructing drawer	Storage Drawer Removal instructions in the Care and
	in the lower back	cleaning of your range section.
	of the range.
	Rear drawer support is	Reposition the drawer. See the Storage Drawer
	on top of the guide rail.	Removal instructions in the Care and cleaning of your
		range section.

34