Consumer Support Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Problem | Possible Causes | What To Do |
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Oven temperature |
| Oven thermostat | • See the Adjust the oven | |||||||||
too hot or too cold |
| needs adjustment. |
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Top burners do not light |
| The pilots are not lit. | • On models with standing pilots, lift the cooktop and | |||||||||
or do not burn evenly |
| (on standing pilot models) | hold a lit match next to the pilot opening between the | |||||||||
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| front and rear burners. |
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| Plug on range is not | • On models with electric ignition, make sure electrical | |||||||||
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| completely inserted in | plug is plugged into a live, properly grounded outlet. | |||||||||
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| the electrical outlet. |
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| Burner holes on the side | • Remove the burners and clean them with a safety pin | |||||||||
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| or around the top of the | or paper clip. Make sure you do not enlarge the holes. | |||||||||
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| burner may be clogged. |
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| Burners may not be fitted | • Remove the burners and reinstall them properly. | |||||||||
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| correctly onto mounting |
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| brackets. |
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Burners have yellow or |
| The combustion quality of | • Use the illustrations below to determine if your burner | |||||||||
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| burner flames needs to be | flames are normal. If burner flames look like A, further | |||||||||
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| determined visually. | adjustment is required. Normal burner flames should | |||||||||
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| look like B or C, depending on the type of gas you use. | ||||||||
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| With LP gas, some yellow tipping on outer cones | ||||||||
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| is normal. |
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| Further adjustment on outer cones | Normal for natural | |||||||
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| required | Normal for LP gas | gas | ||||||
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Burner flames very |
| LP gas is improperly | • Check all steps in the Installation of the range | |||||||||
large or yellow |
| connected. | section. |
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Oven will |
| The thermostat capillary | • Make sure the thermostat capillary bulb (located in the | |||||||||
not work |
| bulb must be clean and | upper portion of the oven) is in the correct position, not | |||||||||
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| unobstructed. | touching oven sides and not coated with anything. | |||||||||
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| The oven vent is blocked. | • The oven vent, on the back of the range, must be unobstructed. | |||||||||
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| Oven control improperly set. | • See the Using the oven sections. |
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| Incorrect cookware or | • See the Using the oven for baking or roasting section. | |||||||||
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| cookware of improper |
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| size being used. |
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| Oven bottom not securely | • See the Care and cleaning of the range section. | |||||||||
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| seated in position. |
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| Pilot light is not lit | • See the Oven Lighting Instructions for Standing Pilot | |||||||||
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| (on standing pilot models) | Models section. |
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Strong odor |
| Improper air/gas ratio | • Adjust oven burner air shutter. See the Installation of | |||||||||
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| in the oven. | the range section. |
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| This is temporary. | • An odor from the insulation around the oven liner is | |||||||||
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| normal for the first few times the oven is used. | ||||||||
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Surface burners light |
| The oven gas | • To check the oven gas | |||||||||
but oven does not |
| may have accidentally been | burner models, raise cooktop and look for gas | |||||||||
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| moved during cleaning or | lever at the extreme left rear corner. (Standing pilot | |||||||||
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| moving. | models do not have a gas | |||||||||
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| Lever is shown closed. |
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| PULL TO OPEN. |
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