Southbend STRE-3EZ, STRE-5EZ Service, Troubleshooting FLOWCHARTS, PROCEDURES, and Wiring Diagrams

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SERVICE

STRATOSTEAM COUNTERTOP STEAMER

SERVICE

WARNING

ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED TECHNICIAN WHO IS EXPERIENCED IN, AND KNOWLEDGEABLE WITH, THE OPERATION OF COMMERCIAL COOKING EQUIPMENT. TO ASSURE YOUR CONFIDENCE, CONTACT YOUR AUTHORIZED SERVICE AGENCY FOR RELIABLE SERVICE, DEPENDABLE ADVICE OR OTHER ASSISTANCE, AND FOR GENUINE FACTORY PARTS.

NOTICE

INSTALLATION OF OTHER THAN GENUINE SOUTHBEND PARTS WILL VOID THE WARRANTY ON THIS EQUIPMENT.

A serial plate is located on the right side of the steamer, near the top right corner. A second serial plate is located on the rear of the steamer near the top left corner (see Figure 1).

Replacement parts (including parts not listed in this manual) may be ordered either through a Southbend Authorized Parts Distributor or a Southbend Authorized Service Agency.

When ordering parts, please supply the Model Number, Serial Number, Part Number, and Part Description.

This section contains troubleshooting flowcharts, procedures, and electric schematics to assist a qualified service technician in the servicing of a StratoSteam countertop steamer.

A description of how the steamer operates appears on the next page.

To remove a side panel (for access to the interior), remove the securing screw near the center of the bottom edge of the panel. To remove the top panel, remove the two securing screws on the rear face, then slide the top panel forward and off.

The door is field-reversible (contact Southbend for instructions).

TROUBLESHOOTING FLOWCHARTS, PROCEDURES, AND WIRING DIAGRAMS

Find the symptom below that corresponds to the malfunction, then turn to the corresponding page. Follow the flowchart on that page until the problem is solved.

Troubleshooting Flowchart, Procedure, or Wiring Diagram

Page

Troubleshooting Flowchart: Steamer Not Heating Up, “Power” Light Is Not Lit

21

 

 

Troubleshooting Flowchart: Steamer Not Heating Up Properly or Not Cooking Properly, “Power” Light is Lit

22

Troubleshooting Flowchart: Buzzer Does Not Come On When Timer Runs Out

23

Troubleshooting Procedure: Heating Cartridge Check (at Contactor)

24

 

 

Troubleshooting Procedure: Power Switch Check

25

Troubleshooting Procedure: Contactor Check

26

 

 

Troubleshooting Procedure: Timer and Buzzer Check

27

 

 

Troubleshooting Procedure: Door Switch Check

28

Troubleshooting Procedure: High Limit Thermostats Check

29

 

 

Troubleshooting Procedure: Water-Level-Control Sensor Check

30

Troubleshooting Procedure: Water Solenoid Check

31

Wiring Diagram for 208/220/240 Volt Models

32

 

 

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OWNERS MANUAL 1185184

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Contents StratoSteam Safety Precautions Introduction Location of Serial PlatesSpecifications DimensionsClearances Dimensions Electrical Requirements Water RequirementsDrain Requirements Startup OperationLocation of Water Trough OperationTroubleshooting by Operator ShutdownControls Cooking TipsSuggested Cooking Times Periodic DE-LIMING AS Needed Cleaning & MaintenanceDaily Cleaning and Maintenance STAINLESS-STEEL SurfacesCleaning & Maintenance Stratosteam Countertop Steamer Installation UnpackingMounting on Cabinet Base Attach Legs and BracketsAttach Legs and Brackets Stacking TWO SteamersLocation of Connections and Vents Water ConnectionElectrical Connection Electrical Connection Check the Installation SHUT-DOWN and WIPE-CLEAN SteamerCheck Steamer Operation Service Troubleshooting FLOWCHARTS, PROCEDURES, and Wiring DiagramsHOW the Steamer Operates How the Steamer Operates Steamer Not Heating Up, Power Light Is Not Lit Disconnect Power AT Circuit BreakerCheck water-level control sensor see Replace water solenoid Buzzer Does Not Come On When Timer Runs Out Disconnect Power AT Circuit Breaker Heating Cartridge Check at ContactorPower Switch Check Contactor Check Timer and Buzzer Check Door Switch Check High-Limit Thermostats Check Water-Level-Control Sensor Check Water Solenoid Check Wiring Diagram for 208/220/240 Volt Models Wiring Diagram for 480 Volt Models Parts Diagram PartsStructural Parts 3EZ 5EZSee parts list on previous Door Assembly Parts Door Switch Parts Control Panel Parts Heating Cartridges, Thermostats, and Contactor Parts Water-Train Parts Water Train PartsCabinet Base Parts Cabinet-Base Parts StratoSteam Countertop Steamer Models STRE-3EZ and STRE-5EZ

STRE-5EZ, STRE-3EZ specifications

The Southbend STRE-3EZ and STRE-5EZ are two highly regarded models in the line of restaurant-grade ranges, offering chefs the reliability and performance required in commercial kitchen environments. Both models are designed with a focus on durability, efficiency, and functionality to meet the demanding needs of culinary professionals.

One of the standout features of the STRE-3EZ and STRE-5EZ is their robust construction. Built with durable stainless steel exteriors, these ranges are designed to withstand the rigors of a busy kitchen while maintaining a sleek appearance. Their heavy-duty, cast iron grates provide excellent heat retention and distribution, allowing for quick and even cooking, which is essential in preparing high-quality dishes.

The STRE-3EZ features three open burners, while the STRE-5EZ is equipped with five, offering greater cooking capacity for larger volume operations. Each burner is capable of delivering high BTU output, providing intense heat for frying, boiling, or sautéing. The infinite adjustment settings allow chefs to easily control the temperature, ensuring precise cooking results every time.

Both models come with a spacious oven, featuring an easy-to-clean porcelain enamel finish. The ovens are designed to accommodate standard full-size sheet pans, making them ideal for baking, roasting, and other cooking methods. The STRE-5EZ has a larger oven capacity, catering to establishments with higher production needs.

Another innovative feature is the inclusion of electronic ignition systems, which enhance safety and ease of use. This technology ensures that burners ignite quickly and reliably, reducing the risk of gas leaks and improving overall energy efficiency.

In terms of maintenance, both the STRE-3EZ and STRE-5EZ are designed for easy access to component parts, simplifying cleaning and repair processes. Additionally, their heavy-duty construction minimizes wear and tear, resulting in a longer lifespan, which is a critical consideration for restaurants looking to invest in reliable kitchen equipment.

With their combination of powerful performance, quality construction, and user-friendly design, the Southbend STRE-3EZ and STRE-5EZ are excellent choices for any commercial kitchen seeking efficient and effective cooking solutions. Whether for a small café or a large-scale restaurant, these ranges embody the standards that modern culinary environments demand.