Saeco Coffee Makers HD8966 manual Troubleshooting, Machine actions Causes

86ENGLISH

TROUBLESHOOTING

This chapter summarizes the most common problems you could encoun- ter with your machine.

If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country.

The contact details can be found in the warranty booklet by-packed sepa- rately or on www.philips.com/support.

Machine actions Causes Solutions

The machine does not	The machine is not connected to the
switch on.	electric network.

Connect the machine to the electric network.

The power button is on position "0". Check that the power button is set to "I".

The drip tray gets filled al- though no water is drained.

Sometimes water is drained auto- matically by the machine into the drip tray to manage the rinsing of the circuits and ensure optimum machine performance.

This is seen as normal machine behaviour.

Coffee is not hot enough.	The cups/mugs are cold.	Preheat the cups/mugs with hot water or
		use the hot water dispensing spout.
	The beverage temperature in the	Make sure that the temperature in the
	programming menu is set on Low.	programming menu is set on Normal or
		High.
	You added cold milk to the coffee.	Cold milk lowers the temperature of the
		final product. Preheat the milk before
		adding it to the beverage.
No hot water is dispensed.	The hot water/steam dispensing	Clean the hot water dispensing spout.
	spout is clogged or dirty.	Inspect the steam spout to check that the
		dispensing spout is not clogged. Make
		a hole in the limescale using a pin or a
		needle.

The machine does not fill the cup/mug.

The machine has not been pro- grammed.

Enter the beverage programming menu and adjust the coffee length setting ac- cording to your personal taste for each type of beverage.

Coffee does not have	The blend is unsuitable, coffee is not	Change coffee blend or adjust the grind
enough crema (see note).	freshly roasted or the grind is too	as explained in the “Adjusting the Ceramic
	coarse.	Coffee Grinder” chapter.
	The coffee beans or the pre-ground	Make sure that you use fresh coffee beans
	coffee are too old.	or pre-ground coffee.