PLEASE NOTE: The Service Contract outlined in the following paragraphs applies only to customers in the United States and Canada. Customers in all other countries should contact their local Vita-Mix®distributor for service details.
This Vita-Mix blender includes a 1-Year Service Contract effective from date of purchase. In the event your machine should need parts or repairs, covered under this Service Contract, call Vita-Mix customer service immediately for instructions. Proof of date of purchase may be required. This does not cover abuse, misuse, tampering, improper installation or extreme conditions.
The Vita-Mix Service Contract includes the following:
1.Only one extra drive socket - to facilitate simple repairs and prevent down time is included and packaged with each machine.
2.Additional drivers and accelerator tool, unless defective, are not covered. NOTE: to determine if you have a defective part, please order a replacement part through Vita-Mix Customer Service and, when the new part arrives, return the old part in the same packaging. Vita-Mix will inspect the returned part and, if defective, issue a refund for the price of the new part. A part will be considered defective if no abuse or neglect was involved with its break. Non defective parts sent to Vita-Mix for inspection will not be returned if deemed unusable. Service Contract covers functionality of the machine but not abuse or lack of recommended maintenance.
3.In the continental United States, sender pays freight one way to Vita-Mix Corporation. The Vita-Mix Corporation will pay UPS ground freight charges to return the machine to the sender. Sender pays costs for special shipping requests. Outside Continental United States, other service contracts may apply.
Before returning this product for any reason, including repair, please, first contact our CUSTOMER SERVICE DEPARTMENT: (800) 4DRINK4, (800) 437-4654 or (440) 235-0214 to receive a “RETURN AUTHORIZATION NUMBER”.
Note: Within the United States, Limited Warranty and Service Contract are honored directly through the Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs can be performed by any CFESA service center. For machines sold in the USA, call Vita-Mix (800) 4DRINK4 (800-437-4654) or (440) 235-0214.
