Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the Kenmore Connect Team. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from your machine and uses it to analyze the issue, providing a fast and effective diagnosis.
If you experience problems with your refrigerator, call
Kenmore Connect cannot be activated unless your refrigerator is connected to power. If your refrigerator is unable to turn on, then troubleshooting must be done without using Kenmore Connect.
Using the Kenrnore Connect TM System
The display must be locked in order for you to activate I<enmore Connect. If the display has been locked for over five minutes, you must deactivate the control lock and then reactivate it. To activate the control lock, press and hold the Door Alarm button for three seconds. The Control Lock icon will display. Once the controls are locked, follow the spe- cialist's instructions and perform the following steps when requested.
HOLD the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center. Hold the phone no more than one inch from (but not touching) the speaker.
PUSH and hold the Freezer Temp button for three seconds while continuing to hold your phone to the speaker.
LISTEN for three beeps. After you hear the three beeps, release the Freezer Temp button. Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis.
NOTE:
*For best results, do not move the phone while the tones are being transmitted.
*If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
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