Marantz SR-18EX manual Troubleshooting, Symptom Cause Remedy

TROUBLESHOOTING		table.
		If the unit does not operate properly, check items shown in the following
In case of trouble, check the following before calling for service:		If your trouble cannot be recovered with the remedy actions listed in
1. Are the connections made properly ?		the following table, malfunction of the internal circuitry is suspected;
2. Are you operating the unit properly following user’s guide ?		immediately unplug the power cable and contact your dealer, nearest
3. Are the power amplifiers and speaker working properly ?		Marantz distributor or the Marantz Service Center in your country.
SYMPTOM	CAUSE		REMEDY
SR-19EX cannot be turned up.	The power plug is not connected.		Connect the power plug to the outlet.
No sound and picture are output	Mute is on.		Cancel mute using the remote control unit.
even when power is on.	The input cable is not connected correctly.		See the connection diagram and connect the cables correctly.
	The master volume control is turned all the way down.		Adjust the master volume.
	The function selector position is wrong.		Select correct position.
Speaker not outputting any sound.	The headphones are connected to the headphone jack.		Disconnect the headphones. (Speakers will not output sound when
			headphones are connected.)
Sound and pictures from other	Input cable connected incorrectly.		Connect the cable correctly by referring to the connection
than equipment selected with the			diagram.
function selector.
Sound from the wrong channel is	Speaker cable connected incorrectly.		Connect the cable correctly by referring to the connection
output from the speaker.			diagram.
No sound is output from the center	The center speaker cable connection is incomplete.		Connect the cable correctly.
speaker.	STEREO has been selected for Surround mode.		When STEREO is selected for Surround mode, no sound will be
	Center = NONE has been selected in SETUP mode.		output from the center speaker. Set another Surround mode.
			Make the correct setting.
No sound is output from the	The surround speaker cable connection is incomplete.		Connect the cable correctly.
surround speaker.	STEREO has been selected for Surround mode.		When STEREO has been selected for Surround mode, no sound will
	Surround = NONE has been selected in SETUP mode.		be output from the surround speaker. Set another Surround mode.
			Make the correct setting.
No output to Sub Woofer Out.	Sub-woofer = NONE has been selected in SETUP mode.		Select Sub-woofer = YES.
Surround mode cannot be changed.	The headphones are connected to the jack.		Disconnect the headphones. (When headphones are connected,
			Surround mode will be fixed to STEREO.)
Noise is produced during DTS-	Analog has been selected for input.		Be sure to perform digital connection, select digital input, then
encoded CD or laser disc play.			play.
DTS sources cannot be played.	Surround mode is set to DOLBY.		Select other mode.
	The DVD or LD player is not DTS digital out capable.		Use a player which responds to DTS-digital out.
Player skips during play of a DTS	Data error occurred during player skip.		Set Surround mode to DTS-cinema or DTS-music..
source and produces noise.
A 96kHz PCM signal cannot be	The disc player is not 96kHz PCM digital out capable.		Use a player that responds to 96kHz PCM digital out.
played.	Surround mode is set to other than STEREO and AUTO.		Set Surround mode to STEREO or AUTO.
A normal PCM signal (CD or laser	Surround mode is set to DTS-cinema or DTS-music.		Select other mode.
disc) cannot be played.
A Dolby Digital signal cannot be	Surround mode is set to DTS-cinema or DTS-music.		Select other mode.
played.
A specific channel does not	Nothing recorded on source.		Check the encoded channel on the source side.
produce output.
FM or AM reception fails.	Antenna connection is incomplete.		Correctly connect the indoor FM and AM antennas to FM and AM
			antenna outlets.
Noise is heard during AM reception.	Reception is affected by other electrical fields.		Try changing location where the AM indoor antenna is set up.
Noise is heard during FM reception.	The radio waves from the broadcasting station are weak.		Install an FM outdoor antenna or use cable TV/FM.
Cannot get programmed station	Preset data has been erased.		Disconnecting power plug for long periods of time will erase preset
when the PRESET button is			data. If that happens, input the preset data again.
pressed.
Nothing appears on the remote	Batteries are consumed.		Replace all the batteries with new ones.
commander display.
Control with the remote control unit	Batteries are consumed..		Replace all the batteries with new ones..
fails.	Remote controller's function-key setting is wrong.		Select different position from which equipment will be controlled.
	The distance between this SR-19EX and the remote		Move closer to this SR-19EX.
	commander is too far.
	Something is blocking SR- 19EX and the remote		Remove offending object.
	commander.
No sound is output from the	The surround speaker cable connection is incomplete.		Connect the cable correctly.
surround back speaker.	STEREO has been selected for Surround mode.		Surround back channel is active in THX surround EX mode, in
	Surr. Back = NONE has been selected in SETUP mode.		other Surround mode, no sound will be output from the surround
	surround back speaker.		speaker.
	Surround mode is not THX surround EX.		Set THX Surround EX mode.

ENGLISH

39