Marantz Common Problems and Solutions for SR5004 Users

FUNCTIONS	NAMES AND
CONNECTIONS	BASIC
OPERATION	BASIC
CONNECTIONS	ADVANCED
SETUP
OPERATION	ADVANCED
TROUBLESHOOTING
OTHERS

ENGLISH

TROUBLESHOOTING

If you have any problem using this product, please be sure to check the items in the following table.

If you trouble cannot be solved, please unplug the power cable immediately and contact your Marantz authorized dealer or service center.

GENERAL

Symptom		Cause		Solution	Page
			Check the AC power cable
			connection.
The unit does not	The AC power cable is improperly		Make sure the AC power cable is		15
turn on.	connected.		firmly inserted into the unit.
			Make sure the power plug is firmly
			inserted into the power outlet.
			Check the connection of the input
	The input cables are not fully		cables between this unit and the		12
	connected.		source component (CD player, etc.),
			referring to the connection diagram.
			Set the input selector to the input
	The input selector is in the wrong		terminal to which the source
There is no sound.	position.		component (CD player, etc.) is
			connected.		16
	The volume is too low.		Adjust the volume.
	The mute function has been		Cancel the mute function.
	activated.
	Headphones are connected to the		Remove the headphones.		41
	unit.
There is no sound	The speaker is improperly		Refer to the connection diagram to		11
from a certain
	connected.		properly connect the speaker.
speaker.
The sound image	•	The polarity (+/–) of some	Unplug the AC power cable
does not localize		speaker cables is incorrect.			11
			and check the speaker cable
correctly and is	•	Speaker position and speaker
			connections.
unnatural.		cable connections are incorrect.
	•	The speaker cable has short-	•	Unplug the AC power cable	11
		circuited.		and check the speaker cable
				connections.	16
	•	The unit was played at a higher	•	Turn the volume down a bit.
		volume than it was designed to
		be played.	• Always use speakers with the		11
The STANDBY	• You are using speakers with
indicator is blinking		lower impedance than required.		required impedance.	3
slowly (twice a			•	For safety's sake, always leave
second).				enough space around the unit.
			•	Use the remote controller to turn	6
				on the power.	‒
	•	The unit was placed and used on	•	If the same problem occurs
		a narrow rack or similar confined		again, unplug the AC power
		space and became overheated		cable and have the unit serviced
		inside.		at the nearest service center.
The STANDBY	There may be something wrong		Immediately unplug the AC power
indicator is blinking					‒
			cable and have the unit serviced at
fast (8 times a	with the unit.
			the nearest service center.
second).

Symptom	Cause	Solution	Page
	The unit uses a computer that on	Unplug the AC power cable and
The display is not	rare occasions can malfunction		15
displaying properly.	if affected by static electricity,	then plug it in again.
	lightning or so on.
	The batteries are dead.	Replace the batteries with new	3
		ones.
	The remote controller is out of	Use the remote controller within
	range.	range of the unit.
Cannot use the	There is an obstacle between the	Remove the obstacle.	4
	unit and remote controller.
remote controller
	Strong light is falling on the unit's	Prevent strong light from falling on
to operate the unit.
	infrared receptor window.	the infrared receptor window.
	The mode of the remote controller	Press the remote controller's AMP	16
	is improperly set.	button before operating.
	The unit is set to IR = DISABLE.	Change the setting to IR =	22
		ENABLE.
The main unit's	The front key (button) lock has
volume control		Release the front key (button) lock.	43
and buttons do not	been set.
work.
A hissing noise	The unit has a surround DSP, which	If the noise bothers you when
(residual noise) is			40
generated when	can sometimes make a noticeable	listening to a 2CH source, listen in
there is no input	hissing noise.	SOURCE DIRECT mode.
signal.

78