68Telephone Technical Support and Repair
B | OBTAINING SUPPORT FOR YOUR |
| 3COM PRODUCT |
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at:
http://eSupport.3Com.com/
When you contact 3Com for assistance, have the following information ready:
■
■
■
■
Product model name, part number, and serial number
A list of system hardware and software, including revision level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s expense. If your product is registered
