Troubleshooting | 3Com Fast EtherLink XL PCI 10/100BASE-TX specs

4 TROUBLESHOOTING

This chapter explains how to isolate and solve NIC problems, including the following topics:

■Status LEDs

■3Com NIC Diagnostics program

■Accessing the 3C905B-TX Help system

■3Com support services

■Removing the 3C905B-TX software

■Checking Remote Wake-Up

■Crossover cable troubleshooting tips

■Frequently Asked Questions

■Accessing the 3Com World Wide Web page

The 3Com World Wide Web site offers the latest drivers, troubleshooting information, and software updates in the Support area. To access the Web site, enter the 3Com URL address into your Internet browser:

http://infodeli.3com.com/infodeli/swlib/n_i_c.htm/

Status LEDs

Before the LEDs can be used for troubleshooting, the NIC must be connected to the network (Chapter 2) and the network driver must be installed (Chapter 3).

The 3C905B-TX NIC has three status LEDs, as shown in Figure 4-1 and described in Table 4-1.

Image 33

3Com Fast EtherLink XL PCI 10/100BASE-TX manual Troubleshooting, Status LEDs

Contents

PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables Lifetime Limited Warranty Australia, New Zealand Sweden, Finland, Norway Asia JapanDenmark Belgium, Netherlands, Luxembourg United Kingdom, Eire About this Guide Finding Speciﬁc Information in This GuideIf you are looking for Turn to Conventions Icon DescriptionConvention Description 13C905B-TX NIC Introduction Industry-Leading Performance DynamicAccess Software Remote Wake-up Installation and Conﬁguration10/100 Mbps Support PC and Server Requirements 3C905B-TX NIC How Do I Install the 3C905B-TX NIC? Installing the NIC 1Inserting the NIC Secure the NIC with the screw you removed earlier 2Connecting the Network Cable to the RJ-45 Port Connecting to the Network Reconnect all cables and replace the PC cover Connecting the Remote Wake-up Cable Windows Installing If Windows prompts you to reboot, click No Network components should now include Click OK Conﬁrming InstallationClick Yes Click the Device Manager tab Windows NT Windows NT VersionUpdating the Network Driver Installing the Network Driver Click Update Click Cancel Network Settings window, click Close Click Continue NetWare for Windows 3.1x, Windows for Workgroups, and DOS Run the Install program. Enter ainstallAutoLink Requirements Running the AutoLink Program NetWare Version Installing the Novell NetWare Server Driver Press Enter to continue the server installation Multiple NICsAt the A\ prompt, enter nwserver Network Text File Name Network Driver Name Operating System Supported Network Drivers Status LEDs Troubleshooting Description Flashing Steady Off 3Com NIC Diagnostics Program Select 3Com NIC Utilities Select 3Com NIC Diagnostics Help Accessing the 3C905B-TX Help System Running the NIC Self-Test Select 3Com NIC Utilities Select 3Com NIC Diagnostics Eeprom Fifo On both PCs Running the Echo Test 43Com NIC Diagnostics Program Support Screen 3Com Support Services Generating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Checking the Remote Wake-up Function Removing the 3C905B-TX NIC Pace and 3NICDIAGS SoftwareWindows 95 and Windows NT Windows Control Panel, select Add/Remove Programs 3Com DOS Diagnostic Program Verify the driver versionRemove the PC cover and check the Remote Wake-Up connection Connect a straight-through cable from the PC to the hub Crossover Cable Troubleshooting Tips Troubleshooting Hubs with Crossover Cable Question Answer Frequently Asked Questions Add/Remove Programs Question Answer QuestionAnswer What is a Magic Packet? Accessing the 3Com World Wide Web Page Changing Configuration Conﬁguration SettingsOption Default Setting Available Settings Displaying Conﬁguration Settings Changing Conﬁguration SettingsClick NIC Details to display the NIC Details screen Changing Conﬁguration Settings Selecting Pace Applications Changing Pace Conﬁguration Select the protocol that the application uses Changing Pace Ranges and Protocols Using the DOS Conﬁguration Program Setting Fast IPPace Advanced Options Speciﬁcations Specifications Figure A-1RJ-45 Connector Pin Assignments RJ-45 Connector Pin Assignments Online Technical Services 3Com Bulletin Board ServiceWorld Wide Web Site Access by Analog Modem 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654 Support from Your Network Supplier 3ComForum on CompuServe Online ServiceLog on to your CompuServe account Type Press Return to see the 3ComForum main menu Support from 3Com 3Com Iberia Regional Sales Office Telephone Number 3Com GmbH3Com Latin America 3Com Mediterraneo Country Telephone Number Fax Number Returning Products for Repair Glossary DynamicAccess softwareDRMON Full scatter gather Network interface card NIC Inﬁnite bursting10/100 auto-negotiation NWay Pace technology Numbers Index NIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity Page