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TROUBLESHOOTING THE 3M™ ATTEST™ AUTO‑READER 390G WEB APP
Issue | Problem | Solution | |
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| Ensure 3M™ Attest™ Auto‑reader 390G Ethernet cable is connected to a live jack and that | |
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| connection to 3M™ Attest™ Auto‑reader 390G is secure. | |
Unable to access 3M™ Attest™ | 3M™ Attest™ Auto‑reader 390G and/or | Ensure computer is connected to network. | |
Auto‑reader 390G Web App on | |||
computer not connected to network. | If failure is with connection attempted using 3M™ Attest™ Auto‑reader 390G serial number | ||
networked computer | |||
| URL, try connecting using IP address URL. | ||
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| Contact facility IT or 3M if problem persists. | |
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| 3M™ Attest™ Auto‑reader 390G not | Ensure 3M™ Attest™ Auto‑reader 390G Ethernet cable is connected to a live jack and that | |
| connected to network. | ||
Unable to access 3M™ Attest™ | connection to 3M™ Attest™ Auto‑reader 390G is secure. | ||
For security reasons, facility firewall may | |||
Auto‑reader 390G Web App on | Contact facility IT for their recommendation on connecting to the secure network. Solutions may | ||
prevent mobile devices not connected to | |||
mobile device | include enabling Wi‑Fi on the mobile device and signing into the facility network or connecting | ||
the facility network from connecting to | |||
| to the facility virtual private network (VPN) on the mobile device. | ||
| secure IP addresses. | ||
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Data entered by user on Results | User entered data is written to temporary | Set web browser to accept (allow or enable) cookies. | |
web browser storage. Browser may have | |||
Detail page disappears | As a best practice, print or save Results Detail record as soon as BI result is final. | ||
cleared data. | |||
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BI result displayed on 3M™ Attest™ | The Results Detail page has not | Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to | |
Auto‑reader 390G LCD panel does | |||
refreshed yet. | automatically refresh. | ||
not appear on Results Detail page | |||
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Results Detail page will not open | The Results Detail page only opens |
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from the Status page for occupied | Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page. | ||
from the Status page | |||
3M™ Attest™ Auto‑reader 390G wells. |
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REPAIR AND REPLACEMENT
In the U.S.A., 3M™ Attest™ Auto‑reader 390Gs must be repaired at:
3M Health Care Service Center Suite 200, Bldg. 502
3350 Granada Avenue North Oakdale, MN 55128 1‑800‑292‑6298
Fax: 1‑800‑770‑8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1‑800‑292‑6298.
Made in U.S.A. by
3M Health Care
2510 Conway Ave
St. Paul, MN 55144 1‑800‑228‑3957 www.3M.com/healthcare
© 2013, 3M. All rights reserved.
3M and Attest are trademarks of 3M. Used under license in Canada.
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