3M M170 Monitor Installation Problems

30 M170 FPD Monitor Installation Guide

•Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.

•Always dampen the cloth and then clean the screen. Be sure to spray the cleaning liquid onto the cloth, not the screen, so that drips do not seep inside the display or stain the bezel.

•Always handle the touch screen with care. Do not pull on or stress cables.

Monitor Installation Problems

Problem	Possible Causes and Solutions
No image displayed	Is the monitor receiving power?
(blank screen)	• Check that the computer’s power cable is connected properly and securely in a
	grounded electrical outlet.
	• Check that the AC/DC power supply is firmly plugged into the monitor.
	• Check that the green light appears on the bezel indicating the monitor is powered on
	and receiving a signal.
	• Check that the AC/DC power supply cable is connected properly and securely to an
	electrical outlet. Check that the LED is showing green on the AC/DC power supply.
	• Try using another power cable.
	• Try using another electrical outlet.

Is the monitor receiving a valid video signal from the PC?

•Check that the computer is powered on.

•Check that the video cable is connected properly and securely to the monitor and the computer.

•Check that no pins are bent in the video cable connector.

•Check that the video card is firmly seated in the card slot in your computer.

•Check that the video input from the video card falls within the refresh rate of the display. Refer to Table 1 for details.

•Check that your computer is using a supported display mode. Refer to Table 1 for details.

	Is the monitor in Power Management mode?
	• Touch the screen, press any key on the keyboard, or move the mouse to restore
	operation.
	Are the brightness and contrast settings too low?
	• Use the monitor controls to adjust these values.
Abnormal image	• Check that the video input from the video card falls within the refresh rate of the
	display. Refer to Table 1 for details.
	• Check that the video cable is connected properly and securely to the monitor and the
	computer.
	• Perform an Auto Config.
Colors of image	• Check that the video cable is connected properly and securely to the monitor and the
are abnormal	computer.
	• Check that no pins are bent in the video cable connector.
Disturbances on	• The video display adjustments are incorrect. Refer to Chapter 3 for adjusting
the screen	procedures.

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