A&D UA851TMW, UA-851THW, UA_851THX Troubleshooting, Problem Probable Cause Corrective Action

Troubleshooting

Problem	Probable Cause	Corrective Action
Nothing appears in the	Batteries are drained.	Replace all batteries with
display, after I press		new ones. Alkaline batteries
the START button.		recommended.
	Battery terminals are not in	Reinstall the batteries with negative
	the correct position.	and positive terminals matching
		those indicated in the battery
		compartment.
The cuff does not inflate.	Battery voltage is too low. Low	Replace all batteries with new ones.
.	battery symbol blinks. [If the	Alkaline batteries recommended.
	batteries are drained completely,
	the mark does not appear.]
The unit does not	The cuff is not fastened properly.	Fasten the cuff correctly.
measure. Readings are
too high or too low.
	You moved your arm or body	Make sure you remain very still and
	during the measurement.	quiet during the measurement.
	The cuff position is not correct.	Sit comfortably and still. Make sure
		the cuff is at the same level as your
		heart.
	You are using the wrong	See Pg. E-5 "Selecting the Correct
	size cuff.	Cuff."
The value is different	The healthcare professional may	See Pg. E-14 "Answers to Why Your
from that measured at a	be using a different sized cuff.	Readings Are Different Between
clinic or doctor’s office		Home and at the Doctor’s Office."
	Your measurements may	See Pg. E-13 "Why Measure
	be elevated by white coat	Blood Pressure at Home?"
	hypertension
ActiLink/computer	• Is your computer on and your ActiLink plugged in?
software is not receiving	• Move the blood pressure monitor closer to the ActiLink with a clear
new measurements	line-of-sight and take a measurement.
	• Replace all batteries with new ones

NOTE: If the actions described above do not solve the problem, call 1-888-726-9966. Do not attempt to repair the device yourself.

A&D Medical (Toll-Free): 1-888-726-9966 Page E-16