16
Model 480 User Guide
Troubleshooting

Troubleshooting

What are services, and how do I

use them?

Services are provided by your
telephone company, and include basic
features such as Caller ID†. Other
services can be accessed through the
Í key, and may include
services such as Call Forwarding† and
Voice Mail†. Before using your
services, you must activate them by
contacting your local telephone
company. See the section “Using
Services” for more information.

I’m having trouble with services

I have subscribed to – how do I

get help?

Usually your telephone company
supplies a special number to call for
activation of your services. When
you call this number, you must
follow the recorded instructions
carefully. This allows the telephone
company’s system to recognize
your phone and customize it with
the services you have subscribed to.
If you have any activation problems
call your local telephone company.

Why are there no prompts on

the screen when a Call Waiting

call comes in?

You must subscribe to Call Waiting
Identification† from your telephone
company.

Why is the light not coming on

with a new Voice Mail Message?

You must subscribe to the “Visual”
Message Waiting† service from your
telephone company for this function
to work.

Why don’t numbers I return

from the Callers List connect?

Incoming calls are recorded with the
area code attached, whether they are
long distance or local calls.You may
have to remove the area code from
local calls in order to call from the
Callers List, or use the Area Code
option in the options list to have local
area codes automatically removed. See
the section “Customizing your
phone” for information about the Area
Code option. Alternatively, you may
need to add ‘1’ before long distance
numbers in order to dial long distance.

Why is my handset not working?

Check to ensure that the handset
cord is fully connected to both the
phone and handset. If a headset or
headset adaptor is plugged into the
phone, check to make sure the
headset switch is in the "off"
position (position "0"). See the
section "Installation" and
"Headset/Dataport Operation" for
more information.

Why is my display blank?

Ensure that the power adaptor is fully
plugged into the electrical outlet, and
that the outlet is supplying power
(you can test this with another
electrical device, such as a lamp).

How do I set the time and date?

If you subscribe to the Caller ID†
service, the first incoming call will
update the phone with the correct
time & date. Otherwise, use the
Time/Date option in the options list
to manually set the time and date.

Why can I only see 4 options

when the user guide says there

are 6?

The telephone screen will only
show 4 options at a time. To see
more, press the down arrow button
s.