Aastra Telecom SIP9133i manual When on Hold, Automatic Hold, Transferring Calls, Blind Transfer

The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays “Call Held” with the line number the call is held at the phone.

NOTE: The phone will not beep to remind you that you still have a call on hold if you are connected to another call.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being

held. Press to disconnect the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered

the number, but before the phone begins dialing out.

Consulted Transfer*

You also have the option to consult								Handling
with		the	person you are transferring
the call to, before you complete the
transfer. To do this, remain on the line
until the receiving party answers the
call.		After consulting			with		the
receiving			party,	you	can	either
complete the transfer or cancel							the
transfer to go back to the original call.								Calls
To transfer a call to another
extension:
1. Connect to the call you wish to
	transfer (if not already connected).
2.	Press		.	You	will	hear	a
	dial tone as a second line opens up.
3. Enter the extension number							of	the
	person you wish to transfer the call to,
	or dial the outside number of the person
	you wish to transfer the call to.
4.	To		complete	a	“blind”		transfer,

pressagain before the phone begins dialing. Hang up to complete the transfer.

5.To complete a “consulted” transfer, remain on the line to speak with the

party before pressing again. You can switch back and forth between

the calls by pressing their

corresponding line/call appearance

buttons before completing your transfer.

6. To complete the transfer, press once more. To cancel the transfer, select Cancel on the display

screen.

*PLEASE NOTE: if you are using a Nortel proxy server, the Transfer key does not support Consulted Transfer. However, you can place a consulted transfer through the Conference button. If you are using a Nortel proxy server, place a conference call as

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