Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)

Go To

 

 

Power On Issue

Page 118

No Display Issue

Page 119

 

 

LCD Failure

Page 121

 

 

Internal Keyboard Failure

Page 121

 

 

Touchpad Failure

Page 122

 

 

Internal Speaker Failure

Page 122

 

 

Internal Microphone Failure

Page 124

 

 

Rightside USB Failure

Page 128

 

 

Modem Failure

Page 128

 

 

Other Functions Failure

Page 129

 

 

Intermittent Failures

Page 130

 

 

Undetermined Failures

Page 130

 

 

4.If the Issue is still not resolved, see “Online Support Information” on page 211.

Chapter 4

117

Page 127
Image 127
Acer 6530 manual Common Problems, Symptoms Verified Go To