Acer 8371, 8331 manual Troubleshooting

Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power failure. (The power indicator does not	“Power System Check” on page 59.
go on or stay on.)
POST does not complete. No beep or error	“Power-OnSelf-Test (POST) Error Message”
codes are indicated.	on page 61.
	“Undetermined Problems” on page 74.
POST detects an error and displayed	“Error Message List” on page 62.
messages on screen.
Other symptoms (i.e. LCD display problems or	“Power-On Self-Test (POST) Error Message”
others).	on page 61.
Symptoms cannot be re-created (intermittent	Use the customer-reported symptoms and go
problems).	to “Power-On Self-Test (POST) Error
	Message” on page 61.
	“Intermittent Problems” on page 73.
	“Undetermined Problems” on page 74.

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