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Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failur e by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified) Go To
Power failure. (The power indicator does not go o n or
stay on.) “Power System Check” on page 55.
POST does not complete. No beep or error codes ar e
indicated. “Power-On Self-Test (POST) Error Message” on page
57 “Undetermined Problems ” on pa ge 63
POST detects an error an d displayed messages on
screen. “Error Message List” on page 58
The diagnostic test dete cted an error and disp layed a
FRU code. “Running PQA Diagnostics Progra m” on page 37
Other symptoms (i.e. LCD display problems or others). “Power-On Self-Test (POST) Error Message” on page
57
Symptoms cannot be re-created
(intermittent problems). Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on page
57
“Intermittent Problems ” on page 63
“Undetermined Problems” on page 63
Troubleshooting

Chapter 4

340SG.book Page 53 T hursday, October 28, 1999 10:51 AM