•My Hello activity didn’t work.
On the remote screen, press Assist. Then press Power On/Off. Press the key for each device to turn that device on. Use the slider to access more devices.
Make sure your remote is pointed directly at your home entertainment devices and that there’s nothing obstructing the path.
If the Power On/Off command in the Assist screen still doesn’t turn your device on, you might be using the wrong command to power on this device. Reconnect to the
•My Watch Movie/Satellite/Cable activity didn’t work.
On the remote screen, press Assist. Then press No Sound or No Picture. Finally, press the
•The wrong device is changing inputs in the Assist screens.
Make sure the input key you see on the No Sound/No Picture screen is the correct one for the device you’re trying to change. If it isn’t, press
the 
key and try the other Assist option (for example, No Sound if you chose No Picture first)
If that option is still changing inputs on the wrong device, connect the remote to your PC and launch the
•The device is going to the wrong input or not changing inputs at all in the Assist screens.
Make sure the input key you see on the No Sound/No Picture screen matches the device input you’re trying to access. If it doesn’t, you’ll need to change to the correct command in the
Connect the remote to your PC and launch the
Troubleshooting
Using Favorites and Profiles
•I can’t find a channel I want to add to my Favorites.
You can add it manually by choosing Other at the top of the list. You can then choose to display this channel by a text label or search the
Scroll through the icons available in the collection and highlight the logo you want. If you don’t see the icon you want, you can add your own by clicking the Browse button and finding the artwork for the icon on your PC. Press OK when you’ve selected the icon you want.
The channel icon appears in the replica of the remote screen. Continue with the instructions that follow to add the channel number for this channel.
•I can’t find a channel I want to add to my Profile.
Only the channels you’ve chosen as your favorites can be selected for a profile. If you want to add a channel for your profile that you don’t see here, add it to your favorites by choosing Favorites, and then Modify Favorites in the
•How do I customize my Profile’s picture?
In the second Add Profile screen (where you can change the name of the Profile), click the Profile’s icon and browse your PC for the picture you want to use.
•How do I start a second page of favorite channels?
When you’ve filled up a page, click the + icon below the replica remote screen to add another page. Then click the first space in that page to start filling it with channels.
•I can’t tune to one or more of my favorite channels.
Make sure all your favorite channels are on a single source, like your cable box or satellite receiver. Favorites won’t work with a second source (for example, a satellite receiver and
If you have digital
Make sure the settings for Favorites match the way you tune to channels in your system. See page 38 for more information.
Make sure the channel numbers you entered for your favorite channels
are accurate for your system. | 47 |
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Troubleshooting
