Adaptec Ultra Wireless USB Adapter User’s Guide

Troubleshooting

If you encounter difficulties installing or using your Wireless USB Adapter, work through these troubleshooting tips.

My computer cannot link to the other Wireless devices on the WLAN.

Ensure that you have configured your Wireless USB Adapter to work with the other Wireless devices on your WLAN. Work through the procedure provided in Connecting to the WLAN on page 27.

If you have enabled WEP encryption, ensure that the WEP keys you’ve set match exactly with the WEP keys of your other Wireless devices.

Note: The same passphrase used on different brands of Wireless devices may not generate identical WEP keys. If you have any non-Adaptec brand Wireless devices on your WLAN, Adaptec recommends that you enter the WEP keys manually, not with a passphrase, to ensure that all WEP keys on your WLAN are identical. See Setting the WEP Keys on page 35 for more information.

My Adaptec Wireless Utility icon is red. The Link LED on my Wireless USB Adapter is not on.

Your Wireless USB Adapter is not linked to the WLAN. You may be outside the range of available APs.

1Open the Adaptec Wireless Utility. See Step 1 on page 28.

2Click the Site Survey tab.

Available APs are listed. Click Search to find more APs, if required.

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