ADC HRM-238 L1 user manual Appendix B Product Support

Appendix B - Product Support LTPH-UM-1237-04

APPENDIX B - PRODUCT SUPPORT

ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products. Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.

Sales Assistance

800.366.3891

Systems Integration

800.366.3891

ADC Technical Assistance Center

800.366.3891

Email: wsd_support@adc.com

Online Technical Support

Online Technical Publications

Product Return Department

800.366.3891

Email: repair.return@adc.com

•Quotation Proposals

•Ordering and Delivery

•General Product Information

•Complete Solutions (from concept to installation)

•Network Design and Integration Testing

•System Turn-Up and Testing

•Network Monitoring (upstream or downstream)

•Power Monitoring and Remote Surveillance

•Service/Maintenance Agreements

•Systems Operation

•Technical Information

•System/Network Configuration

•Product Specification and Application

•Training (product-specific)

•Installation and Operation Assistance

•Troubleshooting and Repair/Field Assistance

•www.adc.com/Knowledge_Base/index.jsp

•www.adc.com/documentationlibrary/technicalpublications

•ADC Return Material Authorization (RMA) number and instructions must be obtained before returning products.

All telephone numbers with an 800 prefix are toll-free in the USA and Canada.

14 July 21, 2004 HRM-238 List 1