Adder Technology 5000 Further information

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Further information

This chapter contains a variety of information, including the following:

• Getting assistance - see below

• Troubleshooting - see right

• Appendices

• Appendix 1 - Conﬁguration menus

• Appendix 2 - Conﬁguration pages via viewer

• Appendix 3 - VNC viewer connection options

• Appendix 4 - VNC viewer window options

• Appendix 5 - Browser viewer options

• Appendix 6 - Addresses, masks and ports

• Appendix 7 - Cascading multiple units

• Appendix 8 - Cable speciﬁcations

• Appendix 9 - Hotkey sequence codes

• Appendix 10 - Supported video modes

• Safety information

• Warranty

• End user licence agreement

• Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the

Troubleshooting section then we provide a number of other solutions:

• Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver

ﬁles.

• Email – support@adder.com

• Fax in the UK: 01954 780081

in the US: +1 888 275 1117

• Phone in the UK: 01954 780044

in the US: +1 888 932 3337

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 5000

• Check that the correct address is being used by the remote users.

• Check the network settings. Check that the users network address has not

been excluded in the IP access control section.

• If the AdderView CATxIP 5000 is situated behind a ﬁrewall, check that

the relevant ports are being allowed through the ﬁrewall and are being

correctly routed.

• Check the front panel indicators, the LNK indicator should be on. If the

network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

• Recalibrate the mouse. When doing so, ensure that the host system does

not have mouse cursor trails enabled and that the top left corner of the

screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

• Either, the VNC viewer is an old version (download a new one) or only the

admin user has been conﬁgured on the AdderView CATxIP 5000.

HT

Contents

Main Contents Introduction Installation Conguration Operation Further information Index Power switch CAMCAMCAMCAMCAMCAM IP network/ Internet Introduction Creating larger installations Cascade installations Enterprise installations AdderView CATxIP 5000 features - front and rear Whats in the box What you may additionally need Installation HT Mounting 16 151413 2 1 Connections Local user Global users (IP network port) Computer system (via CAM) Power in connection Power control port CAM CAMCAM CAM Multiple video head connections Remote switching control Conguration Overall initial conguration Initial conguration 1 2 3 4 Main menu Menu layout General security and conguration steps Registering users and host computers What to do if the ADMIN password has been forgotten Clearing IP access control Full conguration by global user Encryption settings Networking issues 26 Placing AdderView CATxIP 5000 behind a router or rewall http://192.168.47.10 : 8000 192.168.47.10::11590 Page Placing AdderView CATxIP 5000 alongside the rewall Power switching conguration Power control sequences Pxy=z\0D Upgrading AdderView CATxIP 5000 models Recovering from a failed upgrade Operation Accessing the AdderView CATxIP 5000 The front panel indicators Selecting a computer Local user access Page Logging in and out Show All Users The conrmation (status) box User preferences and functions Orange dot indicators in the Select Host menu Global user access 38 Global user access via VNC viewer v.w.x.y Downloading VNC viewer from the AdderView CATxIP 5000 39 Global user access via web browser http://v.w.x.y Using the viewer window The menu bar When using the viewer window Host selection Congure Mouse pointers Access mode - shared/private Power switching Auto calibrate Re-synchronise mouse Controls Page Page Page VNC hotkey selection If you need to enter a port number Viewer encryption settings Supported web browsers Further information Getting assistance Troubleshooting Appendix 1 Local setup menus Functions User Preferences Global Preferences Setup Options Conguration Unit Conguration Network Conguration Serial Conguration Reset Conguration Appendix 2 - Conguration pages via viewer User accounts Unit conguration Advanced unit conguration Time & date conguration Network conguration Setting IP access control Serial port conguration Host conguration Logging and status LDAP conguration Appendix 3 - VNC viewer connection options Colour/Encoding Inputs Misc Scaling Identities Load / Save Appendix 4 - VNC viewer window options Appendix 5 - Browser viewer options Encoding and colour level Inputs Security Misc Appendix 6 Addresses, masks and ports IP addresses 192.168.142.154 Net masks Page Calculating the mask for IP access control Ports Security issues with ports Internet Web server Appendix 7 Cascading multiple units Connecting units in cascade Addressing computers in a cascade Using cascaded computers Appendix 8 Cable and connector specications AdderView CATxIP 5000 to power switch cable Power switch to power switch daisy chain cable Multi-head synchronisation cable Appendix 9 Hotkey sequence codes Permissible key presses Main control keys Math operand keys Central control keys Appendix 10 Supported video modes Safety information Warranty General Public License (Linux) End user licence agreement Radio Frequency Energy European EMC directive 89/336/EEC FCC Compliance Statement (United States) Canadian Department of Communications RFI statement Page Index