Adder Technology 5000 manual Getting assistance, Troubleshooting, US +1 888 275

Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Configuration menus

•Appendix 2 - Configuration pages via viewer

•Appendix 3 - VNC viewer connection options

•Appendix 4 - VNC viewer window options

•Appendix 5 - Browser viewer options

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cascading multiple units

•Appendix 8 - Cable specifications

•Appendix 9 - Hotkey sequence codes

•Appendix 10 - Supported video modes

•Safety information

•Warranty

•End user licence agreement

•Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

•Email – support@adder.com

•Fax in the UK: 01954 780081

in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 932 3337

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 5000

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the AdderView CATxIP 5000 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the AdderView CATxIP 5000.

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