Alarms and Emergencies
1.If there is an alarm, does the system reset?
Yes. As long as there are no additional alarms after the system stops sounding, the system resets itself approxi- mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously until you enter your keypad code.
2.What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren sounds or the keypad beeps within about a minute of the time the line was cut. The system can still sound an audible alarm, but ADT’s Customer Monitoring Centers will not receive an alarm signal until the line is restored.
You can also equip the system with an optional backup device designed to send a signal if your telephone service is interrupted. Contact ADT Customer Care at 800.445.0872 for more information.
3.If the power goes out at my house, will the alarm system still work?
Yes. The system has a battery that can provide backup power for up to four hours. Once the electrical power to your home is restored, the battery will recharge automatically. Like all batteries, this battery will eventually need to be replaced. The system battery has a
Emergency Contacts
1.Whom should I list as an Emergency Contact?
You should list people who live fairly close to you, and who usually know where you are and how to contact you. Ideally, at least one of your contacts should have keys to your house and permission to authorize service in your absence. You can change your list of Emergency Contacts online at www.MyADT.com, or by calling Customer Care at 800.445.0872.
2.What should I tell my Emergency Contacts?
First of all, be sure to tell them that they are one of your Emergency Contacts. Tell them that, after the emergency agencies are notified, ADT may attempt to reach them when there is an alarm at your house. Discuss the actions that you would like them to take if this happens. You should also tell your Emergency Contacts if they have your permission to authorize service of the system in your absence.
On occasion, representatives of an emergency agency may ask your Emergency Contact to meet them at the house with the house keys. Emergency Contacts, however, should never attempt to investigate an alarm independent of the authorities.
3.How do I change my Emergency Contacts?
Log in to www.MyADT.com and go to the My Alarm tab, or call ADT Customer Care. Be prepared to provide your Security Password and the updated information.
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