Emergency Keys
If you are home when a police, medical or fire emergency arises, you can alert an ADT Customer Monitoring Center of your situation with the single press of an emergency key. The system does not need to be on. (Not all emergency buttons are available to all commercial customers.)
Call 911 First
If your community provides 911 emergency service and you are able to reach a telephone during the emergency, ADT recommends that you call 911 before pressing the emergency key. This gives you the fastest access to emergency services.
The following table shows the purpose of each key, and what happens when it is pressed. (Depending upon how the system is programmed, you may need to press the emergency key twice within three seconds to signal an emergency alarm.)
Emergency |
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| The siren sounds, and a signal is sent to an ADT |
Fire |
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| Customer Monitoring Center (CMC). ADT calls |
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| the fire department and then calls you to verify | |
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| the alarm (this procedure may vary in some |
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| The keypad beeps and a signal is sent to an ADT |
Medical |
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| CMC. ADT calls you to verify the alarm. If for any |
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| reason you do not answer the call, ADT calls your |
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| local emergency response agency. |
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| The siren sounds, and a signal is sent to an ADT |
Police |
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| CMC. ADT calls you to verify the alarm. If for any |
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| reason you do not answer the call, ADT calls your |
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| local emergency response agency. |
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If you press an emergency key by accident, you can cancel the alarm by pressing the CANCEL key and entering your keypad code (for more information about canceling alarms, see page 18).
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