AirLink Raven II CDPD Modem

2.5 Troubleshooting

Error 629 or Error 630

Ensure you are set for the correct baud rate.

 

Default modem speed is 9600. Check

 

Properties for "CDPD Modem PPP", select

 

Configure and ensure the speed matches

 

what your modem speed is set for.

 

OR

 

Ensure there are no other applications

 

running that use the serial (COM) port that

 

your AirLink modem is using.

 

Software like HotSync (for the PalmPilot),

 

internal modems, PC Card (PCMCIA)

 

modems, or IR ports, may interfere. (See

 

Adding the Modem in Windows for more

 

information.)

 

OR

 

Check that the modem or cable is not loose or

 

disconnected.

No Power light

Incorrect wiring for power, no power or bad

 

power strip.

Only Chan light flashing

No CDPD Service in your area, or cellular

(no Link light, etc.)

antenna is not on, or the modem has the

 

wrong side preference, or move the modem

 

towards a window. (See Finding CDPD

 

Service.)

Chan light flashes, goes on

The modem is trying to register on the CDPD

solid, Link light comes on,

network but cannot.

but not Reg, then lights

Check to make sure a valid IP address is

turn off, Chan light flashes

entered in the Device IP Address field in

and cycle repeats.

the modem.

 

 

The credentials may need to be reset.

 

Contact AirLink Tech Support who will

 

contact your CDPD Service Provider.

Modem resets (power stays

ATZ will reset the modem. Check your app to

on)

make sure it is not sending an ATZ.

Modem power cycles on/off

Wrong AC adapter, or not enough power to

 

the modem, or bad wiring. At least a 12V

 

300mA adapter is necessary.

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AirLink Communications, Inc.

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Airlink II user manual Troubleshooting Error 629 or Error, Adding the Modem in Windows for more