AirLink Raven II CDPD Modem
2.5 Troubleshooting
Error 629 or Error 630 | Ensure you are set for the correct baud rate. | |
| Default modem speed is 9600. Check | |
| Properties for "CDPD Modem PPP", select | |
| Configure and ensure the speed matches | |
| what your modem speed is set for. | |
| OR | |
| Ensure there are no other applications | |
| running that use the serial (COM) port that | |
| your AirLink modem is using. | |
| Software like HotSync (for the PalmPilot), | |
| internal modems, PC Card (PCMCIA) | |
| modems, or IR ports, may interfere. (See | |
| Adding the Modem in Windows for more | |
| information.) | |
| OR | |
| Check that the modem or cable is not loose or | |
| disconnected. | |
No Power light | Incorrect wiring for power, no power or bad | |
| power strip. | |
Only Chan light flashing | No CDPD Service in your area, or cellular | |
(no Link light, etc.) | antenna is not on, or the modem has the | |
| wrong side preference, or move the modem | |
| towards a window. (See Finding CDPD | |
| Service.) | |
Chan light flashes, goes on | The modem is trying to register on the CDPD | |
solid, Link light comes on, | network but cannot. | |
but not Reg, then lights | • Check to make sure a valid IP address is | |
turn off, Chan light flashes | entered in the Device IP Address field in | |
and cycle repeats. | ||
the modem. | ||
| ||
| • The credentials may need to be reset. | |
| Contact AirLink Tech Support who will | |
| contact your CDPD Service Provider. | |
Modem resets (power stays | ATZ will reset the modem. Check your app to | |
on) | make sure it is not sending an ATZ. | |
Modem power cycles on/off | Wrong AC adapter, or not enough power to | |
| the modem, or bad wiring. At least a 12V | |
| 300mA adapter is necessary. |
Page 20 | AirLink Communications, Inc. |
