15 Troubleshooting.................

Before contacting the service centre, you are advised to follow the instructions below:

You are advised to fully charge ( ) the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its performance.

Use User Data Format and the One Touch Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down Volume up/down key while simultaneously pressing the Power key). ALL User phone data: contacts, photos, messages and files, downloaded applications like APK games will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone is frozen or cannot switch on

Check the battery contacts, remove and reinstall your battery, then turn your phone on

Check the battery power level, charge for at least 20 minutes

If it still does not work, please use User Data Format to reset the phone

My phone has not responded for several minutes

Restart your phone by pressing and holding the Power key

Remove the battery and re-insert it, then restart the phone

My phone turns off by itself

Check that your keypad is locked when you are not using your phone, and make sure Power key is not mis-contacted due to unlocking keypad.

Check the battery charge level

My phone cannot charge properly

Make sure you are using an Alcatel battery and the charger from the box

Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger

Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

Make sure charging is carried out under normal conditions (0°C to +40°C)

When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

Try connecting in another location

Verify the network coverage with your operator

Check with your operator that your SIM card is valid

Try selecting the available network(s) manually (see Page 68)

Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

Make sure that the internet access service of your SIM card is available.

Check your phone's Internet connecting settings

Make sure you are in a place with network coverage

Try connecting at a later time or another location

Invalid SIM card

Make sure the SIM card has been correctly inserted (see Page 14)

Make sure the chip on your SIM card is not damaged or scratched

Make sure the service of your SIM card is available

Unable to make outgoing calls

Make sure you have dialed a valid number and touch

For international calls, check the country and area codes

Make sure your phone is connected to a network, and the network is not overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, etc.)

Make sure you have not barred outgoing calls

Make sure that your phone is not in flight mode

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Alcatel 985D, 985N manual Troubleshooting, Carry out the following checks